Junior IT Support Analyst - Bromley, Kent – £25K
Main Responsibilities:
*Learn the ordering and invoicing process. Credit card statement.
*Receive goods and then asset tag.
*Become proficient in the company asset management system.
*Maintain stock levels of all kit and consumables.
*Build strong rapport with our external suppliers.
*Professionally handle and log incoming support requests from end-users via telephone.
*Identify and become proficient in the software and hardware used and supported by our organization.
Once you have become fully competent in the above. (approx. 4 – 6 months)
*Assist in setting up new user profiles and deactivating them when needed.
*Participate in hardware installation and configuration.
*Efficiently monitor and manage the ticket queue for incoming requests.
*Prioritise and schedule problems, with the option to escalate issues to the IT Support
*Team or IT Support Manager when necessary.
*Access knowledge bases and FAQ resources on the Extranet/Internet for problem resolution.
*There will be no change in your role for at least 12 months.
Desired Skills and Experience:
*While prior support experience and exposure to the IT office environment are beneficial, we welcome recent school leavers with a strong interest in IT.
*A basic understanding of Microsoft Windows OS, Microsoft Office, related applications, and computer hardware is desirable.
*Excellent communication skills are essential.
What you can expect:
*Full time role working from Monday - Friday, based at our Head Office in Bromley
*25 Days holiday plus bank holidays
*Free learning and development
*Contributory Pension Scheme
*Annual Salary Review
*Employee of the month - £100 for outstanding contribution
*Staff Appreciation Days
*Long service awards
*Working within a great, friendly team and organisation
*Regular team lunches and company events
*The opportunity to enhance your existing skills and learn many more
*DBS Certificate paid for by Excelcare
*Remote working 1 day per week after probation period