Job Title: - Family Hub Support Officer
Job type: - 3-month
Salary: PAYE - £18.30/hour


Job Purpose
To provide efficient administrative and business support to the Early Help Service, ensuring effective service delivery across Family Hubs. The role includes acting as a first point of contact for families, maintaining accurate records and databases, and supporting operational and reporting activities.


Roles & Responsibilities
*Act as the first point of contact, welcoming visitors and handling enquiries in a professional and supportive manner.
*Provide high-quality administrative support, including preparing documents, reports, and correspondence.
*Maintain and update databases, ensuring all records are accurate, complete, and up to date.
*Register new families and ensure all service user information is recorded in line with procedures.
*Generate reports and management information to support service delivery and performance monitoring.
*Organise meetings, including scheduling, room bookings, agendas, and minute-taking.
*Support the coordination of building operations, including health & safety checks and reporting issues.
*Communicate effectively with internal teams, external partners, and service users.
*Ensure compliance with data protection (GDPR), confidentiality, and council policies.
*Provide general administrative and team support, including covering for colleagues when required.
Essential Skills & Requirements
*Proven experience in an administrative or business support role.
*Strong customer service skills with experience in a public-facing environment.
*Excellent verbal and written communication skills.
*Strong organisational skills with the ability to prioritise and meet deadlines.
*High attention to detail and accuracy in data entry and record keeping.
*Advanced IT skills, including Microsoft Office (especially Excel) and database systems.
*Experience in maintaining and managing databases and generating reports.
*Ability to work independently as well as part of a team.
*Knowledge of data protection (GDPR) and confidentiality requirements.
*Flexible, adaptable, and able to work under pressure in a fast-paced environment.


Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.