Our client, a leading firm in the legal sector, is seeking a Client Services Assistant to join their Cheltenham office on a full-time, permanent basis. Known for its welcoming, inclusive culture and collaborative environment, the firm offers an excellent opportunity to gain hands-on experience across a range of legal practice areas and business functions, supporting long-term career development.


We are looking for a highly organised and proactive individual with excellent attention to detail and strong communication skills. You will advanced proficiency in Microsoft Office, and experience using practice management systems. A solutions-focused mindset, strong customer service approach, and the ability to use initiative are essential, along with being a collaborative team player.


Responsibilities:
Client & Project Support
*Coordinate support for client projects and matters
*Set up processes in collaboration with Partners, Fee Earners, and clients
*Support pitches, presentations, events, and business development activity
*Ensure client communications reach the appropriate contacts
*Maintain accurate client records in CRM systems
*Arrange meetings and respond promptly to client queries
*Support client relationship management and service delivery
Communication & Coordination
*Handle internal and external queries, ensuring timely responses
*Liaise with internal teams on behalf of Partners and Fee Earners
*Coordinate cover during absences and communicate updates
Financial Administration
*Support time recording and ensure timely capture
*Assist with billing, invoices, expenses, and credit control
*Liaise with Finance to ensure efficient processes
*Produce standard financial and time reports
Administrative Support
*Manage diaries, meetings, travel, and room bookings
*Coordinate logistics (technology, catering, attendees)
*Monitor and prioritise team tasks to meet deadlines
*Oversee file management, record keeping, and document handling
*Supervise and support administrative team members
General Duties
*Assist across the team as required, including document updates and basic drafting
*Support file opening, conflict checks, and risk processes
*Maintain accurate data across internal systems
*Provide cover for colleagues during busy or absence periods
*Collaborate with legal and business support teams
*Comply with all regulatory and professional standards


Hours:Monday to Friday 8.30pm to 5.30pm (hybrid working option after successful completion of induction)


Salary: £30,000 to £33,000 depending on experience + excellent benefits package