A well-established and growing manufacturer of high-quality and energy efficient PVCu doors and windows, supplying both residential and commercial markets is looking for a Customer Care Coordinator to join the team.

With a strong reputation for craftsmanship and customer satisfaction, they pride themselves on delivering products and service that exceed expectations.

What’s in it for you:
*Competitive salary
*Company pension scheme
*Opportunities for career progression
*Supportive and friendly working environment
*Training and development opportunities
What you’ll be doing as Customer Care Coordinator:
You will be the first point of contact, ensuring all enquiries, issues, and after-sales support requests are handled efficiently and professionally.

Key Responsibilities
*Manage incoming customer enquiries via phone, email, and online channels
*Organising of customer appointments
*Coordinate and schedule service visits, installations, and remedial works
*Liaise with internal departments including production, logistics, and installation teams
*Track and resolve issues from initial contact through to completion
*Maintain accurate records using internal systems and CRM software
*Ensure a high standard of customer satisfaction at all times
*Provide updates on order progress, delays, or service appointments
*Processing of orders and general administration duties
What we’re looking for in a Customer Care Coordinator:
*Previous experience in a customer service or coordination role (manufacturing or construction industry preferred)
*Excellent communication and interpersonal skills
*Strong attention to detail and data accuracy
*Strong organisational skills with the ability to manage multiple tasks
*Problem-solving mindset with attention to detail
*Comfortable using IT systems and customer management software
*Ability to work both independently and as part of a team
Working hours
Monday-Friday: 08:00-16:30.

To apply for this role as Customer Care Coordinator, please click apply online and upload an updated copy of your CV.

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