Yardi Support Consultant
About the Company
This is a client-facing role within a global consultancy environment, offering exposure to a wide range of real estate clients and Yardi solutions. You will play a key role in supporting system performance and user adoption, while contributing to knowledge sharing, process improvement, and overall service excellence




Key Responsibilities
·Manage and resolve client support requests via helpdesk, email, and direct engagement, ensuring timely and effective issue resolution.
·Troubleshoot Yardi Voyager and related applications, providing clear updates and maintaining ownership of issues through to completion.
·Perform system administration tasks including user setup, configuration updates, and data maintenance.
·Create data fix packages and support change management processes, ensuring compliance with client procedures.
·Provide guidance to clients on system functionality, configuration, and best practices.
·Support clients in diagnosing issues across accounting, data, configuration, and reporting processes.
·Participate in User Acceptance Testing (UAT) for system updates and new functionality.
·Collaborate with internal teams across support, implementation, and development to resolve complex issues.
·Maintain and contribute to internal knowledge bases and client documentation, improving support efficiency and consistency.


Requirements
·Hands-on experience supporting Yardi Voyager in an application support or consulting environment.
·Strong understanding of accounting processes, property management systems, or real estate operations.
·Proven ability to troubleshoot system, data, and configuration issues effectively.
·Experience using helpdesk or ticketing systems to manage multiple support requests.
·Strong analytical, organisational, and communication skills.
·Proficiency in Microsoft Excel and confidence working with data, reports, and reconciliations.
·Ability to manage competing priorities in a fast-paced, client-facing environment.