Customer Service Executive
People Solutions are looking for a Customer Service Executive for our client who is based in Rotherham.
Hours of work:
*Monday – Friday 8.30am - 4.30pm
Salary:
*£28,580 per annum
Benefits:
Your benefits as a Customer Service Executive are:
• Competitive salary
• Monday to Friday working pattern – great work-life balance
• Opportunity to join a well-established and growing business
• Supportive and collaborative team environment
• Permanent position with career development opportunities
Day to Day Duties:
Your duties as a Customer Service Executive are:
• Processing customer orders and requests accurately and efficiently
• Using CRM systems to record all customer interactions
• Supporting Account Managers and managing correspondence in their absence
• Chasing and recording forecast information across departments
• Managing order entry, stock queries, deliveries and invoicing
• Maintaining customer pricing and preparing quotations
• Coordinating export shipments, including booking freight and liaising with forwarders
• Preparing and checking export documentation to ensure compliance
• Monitoring freight costs and maintaining accurate records
• Ensuring all export and legal documentation requirements are met
• Supporting customer visits and attending internal review meetings
Essential Skills:
The skills required to be a Customer Service Executive are:
• Minimum of five years’ experience in a similar commercial/customer service role
• Strong experience with export documentation (essential)
• Experience working in a fast-paced sales environment
• Excellent communication skills at all levels
• Strong organisational skills with the ability to prioritise workloads
• Good working knowledge of Microsoft Office (Excel to intermediate level)
• Commercial awareness and problem-solving ability
Desirable Experience
• Experience using Export Master
• Previous experience within export or international trade environments
• Understanding of Incoterms, tariffs and global trade processes
Training:
Industry related training and support provided and ongoing support throughout
Apply:
If you are ready to take on this exciting opportunity as a Customer Service Executive, please apply today by clicking the link below or contact our recruitment team for more information.
People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process