This role is very rare , london based , up to 45k plus- + SC £2500-3500 per year and 10% bonus
*Manage the Housekeeping department, ensuring that the agreed strategy is being implemented
*Perform a high and consistent standard of service in compliance with the standards
*Seek responsibility, show initiative and take ownership for the department’s performance
*Be a leader to be looked upon
*Ensure all areas of the Hotel are clean; apartments, public areas, back of house; Apartments and other areas are spot - checked daily, addressing any inconsistences with immediate effect, as well as planning if that is appropriate to the task/ area.
*Plan deep cleaning of all areas, carried out on a phased basis over and above routine cleaning
*Ensure laundry operations operate to standards; that all guests’ linen is laundered properly, correctly stored, used and disposed of; any rejects or issues with the linen to be discussed with the laundry company whilst keeping the operations manager informed; discrepancies in counts and/or returns are followed up
*Make sure that guests and staff laundry operate to correct standard and everyone is aware of the SOP
*Establish and organize necessary training for the team to achieve the set of standards
*Set and periodically review the service standards with regards to market demands and competition
*Manage staff recruitment for the housekeeping department, reviews, probation periods and any underperformance; create rotas and update Fourth, manage holidays and any sickness/ absenteeism within the team
*Encourage open communication and share information with the housekeeping team
*Hold daily briefings and regular meetings to communicate important information to the team
*Be knowledgeable about the facilities, operating hours and services provided, keep yourself updated continuously on the Hotel’s latest development and make recommendations
*Solve all problems encountered in a responsible and transparent way; encourage your team to take immediate decisions on minor problems or accidents that occur
*Make yourself available to the team when assistance is needed, and take the necessary action when required
*Apply and make sure the housekeeping team works following the COSHH, H&S and Safety and Security processes and procedures
*Ensure good functionality of your team working tools, which will subsequently reflect the service quality
*Create and implement concise long-term goals and strategies that will spur your department and subsequently the business to succeed and grow
*Previous experience managing a housekeeping team
*Proactive in approach with self-driven attitude
*Strong social and communication skills
*Capacity to handle unexpected issues effectively and efficiently
*Excellent spoken and written English
*Resourceful, positive approach to challenging situations, works well under pressure
*Aware of the use of chemicals used in housekeeping and cleaning practices