Banking Customer Service Administrator
other jobs Morgan McKinley
Added before 8 hours
- England,South West,Bristol
- Full Time, Temporary
- £12.50 - £15 per hour
Job Description:
Job Title: Card & Payments AdministratorTemporary - 7/8 monthsDepartment: Customer Services - Card & Payments
Location: Bristol
Salary: £12- £14 per hour
Role PurposeTo provide exceptional customer service and support within the Card & Payments team, ensuring accurate, timely, and compliant processing of workflows. This temporary role (7-8 months) focuses on delivering high-quality results for internal and external customers while supporting daily team operations.
Key Responsibilities*Deliver consistent, high-quality customer service via phone, email, and letters.
*Process Card & Payments workflows accurately, meeting SLAs and KPIs.
*Prioritise daily workload according to workflow plans and deadlines.
*Escalate issues affecting workflow, controls, or service delivery.
*Handle complaints in line with FCA guidelines and regulatory requirements.
*Maintain knowledge of Card & Payment Schemes and internal processes.
*Communicate effectively with internal teams and external stakeholders to ensure smooth operations.
*Support continuous improvement initiatives and conduct quality checks on colleague’s work.
Skills & Competencies*Strong attention to detail and accuracy.
*Excellent organisational and time management skills.
*Ability to manage multiple tasks of varying complexity.
*Effective written and verbal communication.
*Customer-focused with problem-solving skills.
*Able to work independently and collaboratively within a team.
Experience & Knowledge*Experience in retail banking or regulated financial services, ideally in administration or data entry.
*Knowledge of UK Card & Payment Schemes desirable.
*Experience working to SLAs, KPIs, and structured workflows.
*Experience handling customer correspondence (email, letters) in a professional environment.
Location: Bristol
Salary: £12- £14 per hour
Role PurposeTo provide exceptional customer service and support within the Card & Payments team, ensuring accurate, timely, and compliant processing of workflows. This temporary role (7-8 months) focuses on delivering high-quality results for internal and external customers while supporting daily team operations.
Key Responsibilities*Deliver consistent, high-quality customer service via phone, email, and letters.
*Process Card & Payments workflows accurately, meeting SLAs and KPIs.
*Prioritise daily workload according to workflow plans and deadlines.
*Escalate issues affecting workflow, controls, or service delivery.
*Handle complaints in line with FCA guidelines and regulatory requirements.
*Maintain knowledge of Card & Payment Schemes and internal processes.
*Communicate effectively with internal teams and external stakeholders to ensure smooth operations.
*Support continuous improvement initiatives and conduct quality checks on colleague’s work.
Skills & Competencies*Strong attention to detail and accuracy.
*Excellent organisational and time management skills.
*Ability to manage multiple tasks of varying complexity.
*Effective written and verbal communication.
*Customer-focused with problem-solving skills.
*Able to work independently and collaboratively within a team.
Experience & Knowledge*Experience in retail banking or regulated financial services, ideally in administration or data entry.
*Knowledge of UK Card & Payment Schemes desirable.
*Experience working to SLAs, KPIs, and structured workflows.
*Experience handling customer correspondence (email, letters) in a professional environment.
Job number 3561078
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Company Details:
Morgan McKinley
We are a global talent services company, offering the full spectrum of solutions to meet your resourcing needs. With offices in 10 countries, each and...