Warehouse Operations Manager
(Client details confidential)
Role Purpose
The Warehouse Operations Manager is responsible for overseeing all warehouse activities, ensuring safe, efficient, and high-quality operations that support fast-paced distribution to a wide customer base. The role ensures optimal stock control, team performance, warehouse organisation, and seamless coordination with logistics and customer support teams.
Key Responsibilities
Warehouse Leadership & Team Management
*Lead and motivate warehouse teams to meet service and operational targets.
*Manage workforce planning, shift patterns, training, and performance.
*Build a positive and accountable culture focused on accuracy, safety, and service excellence.
Operational Performance
*Oversee picking, packing, loading, and dispatch processes to ensure efficiency and timely deliveries.
*Maintain high standards of warehouse layout, cleanliness, and organisation.
*Continuously improve processes to enhance speed, accuracy, and productivity.
Inventory & Stock Management
*Maintain accurate stock levels across a large and varied product portfolio.
*Lead stock counts, cycle checks, and investigations into discrepancies.
*Work with purchasing, sales, and logistics teams to ensure product availability and stock integrity.
Health, Safety & Compliance
*Ensure full compliance with warehouse safety regulations and internal policies.
*Conduct regular safety inspections and risk assessments.
*Promote a strong safety culture and ensure corrective actions are promptly completed.
Logistics Collaboration
*Coordinate closely with drivers and logistics teams to ensure efficient daily loading and delivery readiness.
*Support the delivery operation by ensuring products are organised, rotated correctly, and dispatch-ready.
*Assist with resolving operational delivery issues when needed.
Customer Service Alignment
*Work with internal support teams to quickly address stock, delivery, or accuracy issues.
*Ensure warehouse operations consistently support a high-quality customer experience.
Candidate Requirements
Essential
*Proven experience in warehouse or logistics management in a fast-paced environment.
*Ideal background within a wholesale environment.
*Strong leadership skills with experience managing multi-shift teams.
*Solid understanding of inventory control and warehouse management systems.
*Demonstrated ability to improve operational efficiency and accuracy.
Desirable
*Experience within wholesale, beverages, FMCG, or similar high-volume distribution.
*Knowledge of product rotation and handling practices for perishable or regulated goods.
*Forklift certification or experience managing MHE operations.
Key Skills
*Excellent communication and people-management skills.
*Strong organisational and problem-solving abilities.
*Ability to thrive under pressure and manage time-critical operations.
*High attention to detail and focus on safety and compliance.
KPIs / Success Measures
*Inventory accuracy
*Order picking accuracy
*On-time dispatch rate
*Safety compliance and incident reduction
*Operational efficiency improvements
*Team performance and engagement