Service Development Manager
other jobs Marks Consulting Partners
Added before 1 Days
- England,London,City of London
- Full Time, Permanent
- £60,000 per annum
Job Description:
Marks Consulting Partners are currently looking for a Service Development Manager to work with one of our Housing Association clients in London.
What the Job Will Be Doing
*Leading the design, development and continuous improvement of housing services, ensuring they are customer-focused and aligned to strategic objectives
*Using data, insight and customer feedback to identify trends, drive service improvements and develop new service models
*Managing service development projects from concept through to implementation, testing new approaches and rolling out successful initiatives
*Leading on customer engagement, ensuring services are co-produced with residents and reflect their needs and experiences
*Managing customer insight and empowerment functions to drive organisational impact and improve service delivery
*Working collaboratively across teams and with external partners to develop and deliver innovative housing solutions
*Creating process maps, identifying service gaps and implementing improvements to enhance efficiency and customer outcomes
*Supporting a culture of continuous improvement, innovation and high performance across the organisation
*Expanding digital capabilities to improve accessibility, efficiency and customer satisfaction
*Supporting senior leadership in developing new service strategies and delivering key organisational priorities
What You Will Need
*Significant experience in service development, service improvement or transformation within housing or a similar sector
*Strong analytical and data interpretation skills, with the ability to turn insight into actionable improvements
*Experience in service design, process mapping and delivering change projects
*Strong customer engagement experience, with the ability to gather and utilise feedback to shape services
*Proven track record of improving service performance and delivering measurable outcomes
*Experience working collaboratively across teams and with external partners
*Strong leadership and stakeholder management skills
*Understanding of housing services, customer support models and regulatory frameworks
*Working towards or holding a CIH Level 5 qualification (or equivalent) desirable
What the Job Will Be Doing
*Leading the design, development and continuous improvement of housing services, ensuring they are customer-focused and aligned to strategic objectives
*Using data, insight and customer feedback to identify trends, drive service improvements and develop new service models
*Managing service development projects from concept through to implementation, testing new approaches and rolling out successful initiatives
*Leading on customer engagement, ensuring services are co-produced with residents and reflect their needs and experiences
*Managing customer insight and empowerment functions to drive organisational impact and improve service delivery
*Working collaboratively across teams and with external partners to develop and deliver innovative housing solutions
*Creating process maps, identifying service gaps and implementing improvements to enhance efficiency and customer outcomes
*Supporting a culture of continuous improvement, innovation and high performance across the organisation
*Expanding digital capabilities to improve accessibility, efficiency and customer satisfaction
*Supporting senior leadership in developing new service strategies and delivering key organisational priorities
What You Will Need
*Significant experience in service development, service improvement or transformation within housing or a similar sector
*Strong analytical and data interpretation skills, with the ability to turn insight into actionable improvements
*Experience in service design, process mapping and delivering change projects
*Strong customer engagement experience, with the ability to gather and utilise feedback to shape services
*Proven track record of improving service performance and delivering measurable outcomes
*Experience working collaboratively across teams and with external partners
*Strong leadership and stakeholder management skills
*Understanding of housing services, customer support models and regulatory frameworks
*Working towards or holding a CIH Level 5 qualification (or equivalent) desirable
Job number 3561252
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Marks Consulting Partners
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Marks Consulting Partners are recruitment specialists dedicated to contract and permanent recruitment within the public sector. From our Hertfordshire...