About us:
Reclaim Now is a fast-growing consumer claims law firm focused on helping individuals recover compensation from mis-sold motor finance agreements. By combining legal expertise with technology and data-driven processes, we pursue large-scale consumer redress claims efficiently on behalf of our clients.
The business is entering an exciting period of growth. We are expanding our legal capability and building a strong team to support the next stage of development, creating an opportunity for a senior solicitor to play a key role in shaping our legal, compliance, and operational framework.
We are seeking an experienced Solicitor with a strong background in consumer finance redress and high-volume litigation to join the firm in a senior legal leadership role.
This position is ideally suited to a solicitor who has worked extensively on mass consumer redress schemes, including PPI or similar large-scale financial services complaints, and who brings strong civil litigation experience and working knowledge of the Civil Procedure Rules (CPR).
The successful candidate will play a key role in providing legal, regulatory, and compliance oversight across a large portfolio of consumer finance complaints, ensuring robust governance, consistent decision-making, and strong regulatory standards across the firm’s operations.
This is an exciting time to join the business, with significant growth and development underway. The successful candidate will have the opportunity to influence legal strategy, shape processes, and play a central role in building and developing the legal function as the firm continues to scale its consumer finance redress operations.
The Role
Working in a hybrid setup, with 2 days per week based at our Altrincham office the solicitor will take on a senior oversight and governance role, supporting legal, regulatory, and procedural compliance within a fast-moving, high-volume consumer redress environment.
A key focus of the role will be ensuring that robust compliance frameworks, policies, and controls are applied consistently across client matters, lender engagement, and regulatory obligations.
Key responsibilities include:
*Providing senior legal oversight across large portfolios of consumer finance complaints, specifically car finance claims and other financial services claims in due course.
*Ensuring cases progress in accordance with Civil Procedure Rules (CPR) if applicable, regulatory guidance, and internal governance standards.
*Reviewing lender responses, offers, rejections, and information requests, ensuring the correct legal and procedural approach is followed.
*Acting as a senior escalation point for complex or sensitive complaints and litigation matters.
*Supporting the development and implementation of strong compliance frameworks, governance structures, and operational processes for high-volume claims handling.
*Working closely with operational leadership to ensure efficient, compliant, and well controlled management of large complaint portfolios.
*Interpreting management information (MI) to identify trends, risks, and emerging issues, contributing to reporting for Directors and Board-level decision making.
*Providing guidance, training, and governance oversight to operational and legal teams to maintain consistent legal and regulatory standards.
*Helping shape and strengthen the firm’s legal function, compliance culture, and operational processes as the business continues to grow.
This is a hands-on role suited to someone comfortable working at pace, balancing efficiency with strong legal governance and regulatory compliance.
Essential Experience
*Qualified Solicitor (England & Wales).
*Significant experience in mass consumer redress or high-volume financial services complaints.
*Experience within consumer finance claims environments (e.g. car finance, lending complaints, or similar redress work).
*Strong civil litigation experience.
*Detailed working knowledge of the Civil Procedure Rules (CPR).
*Experience operating within high-volume legal or claims environments.
*Strong understanding of regulatory compliance and governance in consumer finance complaints.
*Experience providing legal oversight, governance, and escalation support across large caseloads or teams.
Desirable Experience
*Experience within claimant litigation firms specialising in consumer finance claims.
*Knowledge of FCA complaint handling rules and DISP requirements.
*Experience building or improving legal operational processes in large-scale claims environments.