Senior Manager – Major & Complex Loss (MCL)


Location: Home Based- To Cover South East UK, Home Counties M25


Senior Manager – Major & Complex Loss – About the role
You will be at the forefront of handling some of the most challenging and high value property claims in the industry. From High Net Worth portfolios to major domestic and commercial losses—including subsidence and escape of oil
This is a role for someone who thrives on complexity, enjoys autonomy, and takes pride in delivering outstanding technical and customer outcomes. You’ll be a trusted representative of the company, working closely with prestigious clients, brokers, and policyholders


Senior Manager – Major & Complex Loss – Key duties
Managing a diverse portfolio of High Net Worth, Major Loss, and complex property claims with precision and professionalism
Meeting and exceeding the demanding service standards of MCL clients
Communicating proactively with all parties to keep cases moving smoothly
Working collaboratively within a high performing team to deliver exceptional results
Supporting business development by strengthening existing relationships and identifying new opportunities


Senior Manager – Major & Complex Loss – Key requirements
Proven experience in a similar loss adjusting role, ideally with exposure to High Net Worth and major losses
Progress toward (or completion of) ACILA, FCILA, or equivalent professional qualifications
Outstanding interpersonal and communication skills




Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
A copy of our D&I policy can be made available upon request.