Account Manager - Customer Service - Immediate StartLocation: Burgess Hill
Salary: £15 p/h
Contract Type: 6-month initial contract
Our client is looking for a proactive, relationship-driven Account Manager (Customer Service) to join their fast-paced and friendly team. This role is ideal for someone who excels in client communication, enjoys managing accounts end-to-end, and ideally has experience working with SAP or similar systems.
As an Account Manager, you’ll be responsible for nurturing customer relationships, managing orders and service requests, and ensuring every client receives a smooth and professional experience. You’ll work closely with internal teams to resolve issues, coordinate deliveries, and maintain accurate account information, playing a key role in supporting operational excellence.
Key Responsibilities*Act as a primary point of contact for assigned customer accounts, delivering high-quality service and support.
*Manage and process customer orders, quotations, returns, and queries using SAP (training provided if needed).
*Build strong customer relationships through proactive communication and follow-ups.
*Collaborate with logistics, procurement, engineering, and sales teams to ensure accurate and timely order fulfilment.
*Maintain up-to-date customer information, pricing, and documentation within internal systems.
*Investigate and resolve customer issues promptly and professionally.
*Support continuous improvement activities, helping to streamline customer service and account management processes.
Skills & Experience Required*Experience in account management, customer service, or a commercial support role.
*Strong organisational skills and excellent attention to detail.
*Confident communicator, able to build rapport with customers, suppliers, and internal stakeholders.
*Proficient in Microsoft Office (Excel, Outlook, Word); SAP experience highly desirable.
*Able to handle multiple priorities in a fast-moving environment.
*Proactive, solution-focused, and positive team player.
Please note: Due to high application volumes, only shortlisted candidates will be contacted.
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Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.


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