Resident Services Associate
other jobs FPMR Ltd
Added before 3 hours
- England,West Midlands,Birmingham
- Full Time, Permanent
- £30,000 per annum
Job Description:
About the Role
We are seeking a proactive and customer-focused Resident Services Assistant to support all front of house services, including administration, compliance, resident engagement and events for this Vibrant Build to Rent development.
About You
*A strong customer service background with a passion for helping others
*A positive, can-do attitude and a proactive mindset
*A warm, friendly, and approachable personality
*Strong organisational skills with attention to detail
*Confidence using IT systems and social media platforms
*Experience conducting property viewings (desirable but not essential)
*Previous experience in a Build to Rent setting is desirable.
Key Responsibilities
*Deliver first-class customer service as the first point of contact for residents and visitors
*Organise and host monthly resident events and initiatives to enhance community engagement
*Respond to rental enquiries, conduct viewings, and support the lettings process
*Complete applicant vetting in line with company procedures
*Maintain up-to-date marketing listings across all platforms
*Manage resident communications across multiple channels, including social media
*Act as the first point of contact for maintenance issues and coordinate contractor appointments
We are seeking a proactive and customer-focused Resident Services Assistant to support all front of house services, including administration, compliance, resident engagement and events for this Vibrant Build to Rent development.
About You
*A strong customer service background with a passion for helping others
*A positive, can-do attitude and a proactive mindset
*A warm, friendly, and approachable personality
*Strong organisational skills with attention to detail
*Confidence using IT systems and social media platforms
*Experience conducting property viewings (desirable but not essential)
*Previous experience in a Build to Rent setting is desirable.
Key Responsibilities
*Deliver first-class customer service as the first point of contact for residents and visitors
*Organise and host monthly resident events and initiatives to enhance community engagement
*Respond to rental enquiries, conduct viewings, and support the lettings process
*Complete applicant vetting in line with company procedures
*Maintain up-to-date marketing listings across all platforms
*Manage resident communications across multiple channels, including social media
*Act as the first point of contact for maintenance issues and coordinate contractor appointments
Job number 3562086
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Company Details:
FPMR Ltd
PMR are a team of specialist property consultants who take the time to understand your specific needs and who have a thorough in-depth knowledge of th...