Deputy Head of HR Operations (HRSSC and Payroll)
London hybrid

An established UK organisation operating across multiple business entities is seeking a skilled Deputy Head of HR & Payroll to help drive operational excellence within a growing shared-services environment. This is a fantastic opportunity for an experienced HR and payroll leader to step into a high-impact role, shaping service delivery, enhancing process consistency and strengthening business-wide collaboration.
Your New RoleAs the Deputy Head of HR & Payroll, you will play a key role in overseeing the day-to-day operations of the HR and payroll function across three UK companies. Working closely with the Head of HR, you’ll ensure that all HR and payroll services are delivered accurately, efficiently and in full compliance with UK legislation and internal standards.You’ll lead the HR operations team, embedding a culture of quality, accountability, and continuous improvement. A central part of your role will be harmonising processes and policies across entities, strengthening data integrity, and resolving escalations promptly and effectively.You will also oversee complex employee relations matters, support diversity and inclusion initiatives, and drive process optimisation through improved systems, tools and reporting. Acting as a trusted deputy, you will collaborate across the organisation to deliver a consistent, high-quality shared-service experience.
What You’ll Need to Succeed
*Strong experience managing HR operations and payroll within a UK environment
*In-depth knowledge of UK employment law and payroll legislation (CIPD Level 7)
*Proven experience leading teams in a fast-paced function
*Demonstrable experience handling sensitive and complex employee relations cases
*Strong organisational, analytical and problem-solving capabilities
*Experience with process improvement and HR/payroll system implementation

Desirable:
*Shared-service experience
*Exposure to ISO audits or similar compliance frameworks
*Experience in HR reporting and analytics
This is a fantastic role for someone looking for progression and development long term within a business


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