DEBT RECOVERY OFFICER
A returning client of ours is looking for someone with experience of dealing with Non-Domestic Rate debt recovery
Do you have experience in debt recovery, revenues, or a related service and want a role where you can deepen your expertise, broaden your exposure, and make a real contribution?


A returning client of ours is looking for a Debt Recovery Officer to join their Hounslow NDR Incentives team. This is an opportunity to work across the full debt recovery cycle within a fast-paced, high-accountability environment, supporting the effective recovery of outstanding debt while delivering a professional and responsive service.
This role offers valuable exposure to a wide range of recovery activities, from validating debts and managing accounts through the recovery process, to debtor contact, payment arrangements, tracing activity, and write-off recommendations. It is well suited to someone who enjoys problem-solving, works accurately, and wants to build further experience in specialist debt recovery.
What you’ll be doing:
You will play an important role in the proactive recovery of outstanding Non-Domestic Rate debt and the maintenance of accounts throughout the recovery cycle.
Your responsibilities will include:
*Proactively recovering outstanding payments through outbound calling, referral to debt collection agencies, and County Court recovery
*Carrying out the initial validation of debts
*Maintaining debts throughout the recovery cycle
*Liaising verbally and in writing with debtors, third parties, and internal departments
*Responding to complex correspondence relating to debts
*Dealing with aspects of debt payments, including returned or missing BACS payments, and the issuing or cancelling of payments made
*Preparing write-off recommendations
*Tracing absconded debtors
Key skills:
*Knowledge of Non-Domestic Rate debt recovery regulations and processes
*Confidence in using debt recovery and document management IT systems
*The ability to work effectively both independently and as part of a team
*Good professional communication skills, as well as good mathematical skills
*A careful, organised, and proactive approach to managing workloads
Contact Vinny at the Staines office for more details.