Central Service Charge Manager
Location: London
Salary: £60,000 - £65,000
Full-time | Permanent | Hybrid
Are you a service charge expert and inspiring team leader ready to make a real impact?
We’re looking for a Central Service Charge Manager to play a pivotal role in transforming how service charges are delivered across the organisation. Reporting to the Head of Service Charge Transformation, you’ll lead a high-performing team responsible for the accurate, compliant, and customer-focused delivery of service charge processes.
This is a high-visibility leadership role where you’ll influence systems, processes, and strategy, helping to modernise service charge delivery while ensuring residents and stakeholders receive a transparent, high-quality service.
If you thrive in a fast-paced environment, enjoy leading teams, and want to shape the future of service charge operations, we’d love to hear from you.
The opportunity
As Central Service Charge Manager, you’ll lead a customer-facing service charge support team responsible for the accurate calculation and delivery of service charges across the organisation. You’ll play a key role in driving efficiency, improving data quality, and supporting a major service transformation programme.
You’ll work closely with teams across the business-finance, housing, development, and external managing agents to ensure service charge processes are robust, compliant, and continuously improving.
What you’ll be doing
*Leading, motivating, and developing a customer-facing service charge support team.
*Overseeing the accurate calculation, construction, and issuing of estimated and actualised service charges, ensuring compliance with legal deadlines and contractual obligations.
*Coordinating key annual service charge processes, including estimates, actuals, data loading, and resident communications.
*Optimising data collection and management processes to improve efficiency, accuracy, and transparency.
*Delivering quality assurance across service charge processes, including audits, reporting, and continuous improvement.
*Partnering with teams across the organisation to prepare service charge income budgets and ensure accurate expenditure allocation.
*Leading change management initiatives relating to service charge systems, data, and operational processes.
*Supporting the implementation of new systems and process improvements as part of the service charge transformation programme.
*Developing and maintaining procedures, controls, and governance frameworks aligned with legislation and best practice.
*Leading projects that enhance the efficiency and effectiveness of service charge delivery.
What you’ll bring
*Proven experience leading and developing teams, with the ability to motivate, support, and drive high performance.
*A strong background in residential and/or commercial service charge management.
*Excellent knowledge of service charge legislation, regulatory requirements, and sector best practice.
*Strong organisational skills with the ability to manage complex processes and deliver against tight statutory deadlines.
*Experience working with external stakeholders, including managing agents, community partners, and councillors.
*Excellent communication and stakeholder management skills, both written and verbal.
*Strong financial and numerical skills, with a high level of attention to detail.
If you’re looking for a role where your expertise, leadership, and ideas can genuinely shape the future of service charge delivery, this is a fantastic opportunity to step into a highly influential position.