Role: Chief of Staff / Executive Business Manager (with EA remit)
Location: London (Hybrid 2-3 days each week in the office)
Contract: Full-time
Start date: ASAP / up to 1 month notice
Reports to: Founder & CEO
Salary: £50-70k (some negotiation for exceptional talent)


About us
We are not a Charity but a pioneering, mission-driven "tech for good" start-up. We are driving meaningful societal change by through creating tools and systems that safeguard people in high stress and impulse inducing environments.
Our flagship product; is focused on preventing gambling addiction and harm at scale. It has been designed to safeguard and protect players from developing a problem through a trifecta of non-invasive, discreet yet effective features.
We are on a mission to hire the best in market talent to compete against other global tech businesses that do not prioritise human wellbeing.
We are looking for a Chief of Staff / Executive Business Manager to act as a trusted partner to our Founder and help create order, cohesion and momentum across the business while staying true to our purpose.
Our product exists to prevent gambling harm before it happens. We combine behavioural science, data and intuitive product design to spot risk early and intervene with compassion.
We are:
*A mission-first social impact "tech for good" venture, focused on protecting vulnerable and at-risk individuals.
*A small, highly driven team, building a product with the potential to change lives at scale.
We are looking for people who are genuinely motivated by humanitarian, ethical and social impact work, and who want their craft to matter.


Role Purpose
This is a hybrid role spanning strategic support, operations, and executive assistance. You will be the connective tissue of the organisation: structuring priorities, aligning stakeholders, and ensuring the right things happen at the right time.
You must be comfortable switching between big-picture thinking and detailed execution – writing a board memo in the morning, optimising a workflow at lunch, and booking travel or updating a tracker in the afternoon.


Key Responsibilities
Founder Support & Executive Decision-Making
*Act as a thought partner to the Founder, helping prioritise initiatives, make decisions and manage trade-offs.
*Prepare briefing packs, agendas and follow-up actions for key meetings (Board, investors, partners).
*Represent the Founder in selected meetings, with authority to make agreed decisions and keep work moving.
Operations & Project Management
*Design simple, effective processes and flows across operations (e.g. project tracking, OKRs, communication rhythms).
*Own cross-functional projects from scoping through to delivery, ensuring deadlines are met and risks surfaced early.
*Maintain oversight of key workstreams in Marketing, Finance, Product and Partnerships, escalating issues where needed.
People, Culture & Wellbeing
*Support people-related processes (onboarding, basic HR admin, coordinating performance and feedback cycles) in partnership with external HR support as needed.
*Help cultivate a high-performance, high-care culture that supports wellbeing in a mission-intense environment.
*Use your understanding of people, psychology, sociology or HR to spot friction, misalignment or burnout early.
Executive Assistance & Administration
*Manage the Founder’s diary, travel and logistics with discretion and foresight.
*Coordinate documentation, filing and information management so that the organisation is well-organised and audit-ready.
*Handle confidential information with absolute trustworthiness.
Technology & Tools
*Use productivity and collaboration tools (e.g. Google Workspace / Microsoft 365, Notion, Slack, project management tools) to maintain visibility and flow.
*Suggest and implement new tools or automations where they can reduce friction and free up time.


Candidate Profile
Experience
*Previous experience in at least one of: Chief of Staff, Operations Manager/Director, Founder’s Associate, EA to C-suite, CEO Office, or similar generalist leadership-support role.
*Background in fast-paced environments (start-ups, scale-ups, professional services, or high-intensity non-profits).
*Project management experience; formal credentials (e.g. Prince2, PMP, Agile) are a plus.


Desirable
*Academic or professional grounding in Operational/Process improvement/efficiency, Business Management, HR, organisational psychology, sociology, or people development.
*Experience working with or around vulnerable populations, wellbeing services, or social impact organisations.
Traits & capabilities
*Exceptionally organised, structured and reliable.
*High emotional intelligence; able to read people and situations and adapt your style.
*Tech-savvy and confident experimenting with new tools.
*Comfortable holding delegated authority while remaining humble and happy to "get stuck in" with administrative tasks.
*Looking for a role with strong cultural alignment, healthy working practices and meaningful impact.
Practical Details
*Location: London – hybrid (typically 2–3 days per week in co-working; flexibility by agreement).
*Start date: ASAP, able to start within 1 month of offer.
*Right to work: You must have the right to work in the UK.
*Remuneration: £50-70k