Retail Bureau Manager (Store Manager)Hours: 38hours p/w
Location/s: The Lanes Shopping Centre, Carlisle CA3 8NT
Responsible for: A small team of Retail Colleagues.
Shift Pattern: Monday to Sunday, shifts based Lead the Way as a Retail Bureau ManagerAre you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don’t just manage branches – they inspire, empower, and set the standard for delivering exceptional service.
As a Bureau Manager, you’ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer’s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you’ll play a key role in bringing our purpose to life.
What you’ll be doing on a day-to-day basis...*Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies
*Inspire and coach your team to deliver personalised, engaging experiences for every customer
*Build lasting relationships with customers, understanding their travel needs and matching them with the right products
*Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient
*Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally
*Lead by example in delivering our eurochange sales framework and maintaining our high standards
*Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust
*Conduct regular cash reconciliations and audits to manage risk and minimise losses
*Analyse branch KPIs and performance data to identify opportunities for improvement
*Train and mentor your team to grow their skills, confidence, and careers
*Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations
*Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business
*Proactively seek opportunities to innovate and improve processes that enhance the customer experience.
Our Leadership BehavioursAs a Bureau Manager, you’ll be expected to:
*Lead by example, embodying eurochange’s values in every interaction
*Communicate clearly and confidently, ensuring your team knows what’s expected and feels supported
*Empower your team to make decisions, solve problems, and take ownership of their performance
*Recognise and celebrate success, motivating your team to achieve and exceed their targets
*Demonstrate resilience and adaptability in a fast-paced retail environment
*Foster a positive, inclusive workplace where everyone feels valued and can thrive
*Give and receive feedback openly and constructively, always looking for ways to improve
*Stay commercially aware, understanding how your decisions impact the branch and the wider business
The Stand-Out Qualities to Be Part of #Teameurochange*Proven experience leading teams in a retail, banking, or financial services environment
*A commercial mindset with a track record of meeting and exceeding sales targets
*Strong leadership skills with the ability to motivate, coach, and develop others
*Financial acumen, including managing budgets, cash handling, and risk controls
*Knowledge of AML, KYC, and financial compliance standards
*A passion for customer service and relationship building
*Excellent communication, problem-solving, and organisational skills
Our Perks Are Out of This World!*Colleague Rate on Travel Money
*28 days holiday (inclusive of bank holidays)
*High Street Discounts
*Free 24/7 Virtual GP service for you and your family
*Cycle to Work Scheme
*Employee Wellbeing & Financial Support through Retail Trust
*Employee Assistance Programme – because you matter!
*Wagestream – access your earned wages when you need it
*Recognition Awards for outstanding service
*Additional holiday entitlement after 1 year
*Life Assurance
*…and much more!
Our VisionTo be the UK’s go-to travel money provider, adding value to every customer’s journey.
Our PurposeForeign exchange… but better, simpler & more convenient. We’re the trusted inspirational experts.
Our ValuesWe Strive | We Trust | We’re Aspirational | We’re Responsible | We’re Sincere