Business Quality Officer
other jobs Mulberry Recruitment
Added before 7 hours
- England,South East,Hampshire
- Full Time, Permanent
- £45,000 - £50,000 per annum
Job Description:
Business Quality Officer
Location: Farnborough
Salary £45,000-£50,000
Hybrid options available
Role Purpose
Responsible for reviewing client cases to ensure the suitability and quality of financial advice. The role supports risk mitigation, regulatory compliance, and positive customer outcomes through effective file checking and feedback.
Key Responsibilities
Review pre-sale client files to assess suitability of advice
Ensure compliance with internal standards and regulatory requirements
Identify risks, errors, or potential breaches
Provide clear, constructive feedback to advisers and paraplanners
Ensure remedial actions are completed within deadlines
Monitor trends and escalate risks where necessary
Maintain accurate records and meet productivity targets
Work closely with internal teams including Compliance, Paraplanning, Training & Competence, and Technical teams
Communicate effectively with advisers and stakeholders
Skills & Competencies
Strong attention to detail
Excellent written and verbal communication
Analytical and investigative mindset
Ability to manage workload and meet targets
Tactful and professional when delivering feedback
Experience & Qualifications
Experience in financial services (pensions and investments preferred)
Background in compliance, advisory, or quality assurance roles
Level 4 Diploma (or working towards)
Pension knowledge desirable (especially transfers)
Benefits
Life assurance, income protection, critical illness cover
Private medical insurance
Pension scheme
25 days holiday + bank holidays
Location: Farnborough
Salary £45,000-£50,000
Hybrid options available
Role Purpose
Responsible for reviewing client cases to ensure the suitability and quality of financial advice. The role supports risk mitigation, regulatory compliance, and positive customer outcomes through effective file checking and feedback.
Key Responsibilities
Review pre-sale client files to assess suitability of advice
Ensure compliance with internal standards and regulatory requirements
Identify risks, errors, or potential breaches
Provide clear, constructive feedback to advisers and paraplanners
Ensure remedial actions are completed within deadlines
Monitor trends and escalate risks where necessary
Maintain accurate records and meet productivity targets
Work closely with internal teams including Compliance, Paraplanning, Training & Competence, and Technical teams
Communicate effectively with advisers and stakeholders
Skills & Competencies
Strong attention to detail
Excellent written and verbal communication
Analytical and investigative mindset
Ability to manage workload and meet targets
Tactful and professional when delivering feedback
Experience & Qualifications
Experience in financial services (pensions and investments preferred)
Background in compliance, advisory, or quality assurance roles
Level 4 Diploma (or working towards)
Pension knowledge desirable (especially transfers)
Benefits
Life assurance, income protection, critical illness cover
Private medical insurance
Pension scheme
25 days holiday + bank holidays
Job number 3563268
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Company Details:
Mulberry Recruitment
Company size: 100–249 employees
Industry: Recruitment Consultancy
Established in 1998, Macgregor Cavendish (UK) Ltd is a market leader in the placement of permanent B2B & B2C professionals in our specialist market se...