HR Generalist
Cardiff City Centre | Hybrid Working | Circa £37,000 + Enhanced Benefits

Hoop Professional Services & HR are delighted to be supporting a highly collaborative, forward-thinking, and award-winning organisation within the professional services sector. Following continued growth and success, they are now seeking an experienced HR Generalist to join their team.

This is a true generalist role, offering exposure across the full employee lifecycle within a business that genuinely values its people function as a strategic partner.

This Cardiff city-centre-based role offers hybrid working (initially office-based, moving to 3 days in the office and 2 days remotely), with occasional travel across other sites as required. The organisation provides a supportive and progressive environment, with 32 days’ annual leave (including bank holidays), a company-paid health cash plan, pension scheme with employer contribution, tech and cycle to work schemes, staff discounts, and life assurance.

This is an excellent opportunity for a confident HR professional who thrives in a generalist capacity, enjoys managing complex employee relations matters, and is passionate about partnering with stakeholders to drive positive people outcomes.

Key Responsibilities*Act as a key point of contact for HR-related queries across the business
*Manage complex employee relations cases end-to-end, including disciplinaries, grievances, and absence management
*Partner with stakeholders across the organisation, building strong and credible working relationships
*Provide pragmatic, commercially focused HR advice to managers, using sound judgement on a case-by-case basis
*Support the consistent application and development of HR policies and procedures
*Analyse people data (e.g. absence, attrition trends) to identify risks and opportunities
*Use insight to make recommendations that improve people practices and employee experience
*Support across the full employee lifecycle, including onboarding, development, and HR projects
*Contribute to continuous improvement initiatives within the HR function
About You*CIPD Level 5 qualified (or working towards)
*Proven experience in a true generalist HR role
*Strong background in managing complex employee relations cases independently
*Confident stakeholder manager, with the ability to influence and challenge where appropriate
*Commercially aware, with a pragmatic and solutions-focused approach
*Comfortable working in a fast-paced environment, managing multiple priorities
*Analytical mindset, with the ability to use data to inform decision-making
*A collaborative team player who enjoys building strong working relationships
If you’re an experienced HR professional looking for a true generalist opportunity within a progressive and people-focused organisation, we’d love to hear from you.

Interviews are taking place on a rolling basis – don’t wait to apply. Reach out to Emmy Bevan directly today to take the next step.