Location: Midlands - 5 days per week on-site
Contract: Initial 6 months (with potential extension)

Overview

Hays is partnering with a local council to recruit three Support Business Analysts to join a dedicated Surge Team established as part of a major finance transformation programme.

The Surge Team’s mission is to stabilise, enhance, and accelerate performance across cashflow-critical and customer-facing transactional processes during a period of high organisational change.
These roles will focus on supporting access control, call and request workflows, and role management activities within a fast-paced Oracle Fusion environment.

Key Responsibilities

As a Support BA Analyst, you will:
*Support the Access Control, Calls & Requests, and Role Management workstreams.
*Analyse issues and process bottlenecks and provide actionable recommendations to improve transactional service levels.
*Capture business requirements, define user stories, and translate needs for technical teams.
*Work closely with Finance, IT, HR, and Operational teams to ensure consistency and accuracy of Oracle Fusion processes.
*Produce documentation including process maps, root-cause analysis, and benefits tracking.
*Support the wider Surge Team in stabilising high-volume financial processes impacted by transformational change.
*Provide hands-on support to end users to resolve issues and improve adoption of new ways of working.

Essential Experience & Skills
*Oracle Fusion experience is essential - particularly across security, roles, and core transactional processes.
*Strong background in Business Analysis within complex operational or financial environments.
*Experience with access control, ticketing/call-management, or role-based process design.
*Ability to work in a fast-moving transformation setting with multiple stakeholders.
*Strong documentation skills including AS-IS / TO-BE process design.
*Excellent communication and problem-solving skills.


What We’re Looking ForThese roles are well-suited for Business Analysts with hands-on experience in support environments, ideally within public sector or large transformation programmes. Candidates who thrive in structured but high-pressure settings-particularly where Oracle Fusion is central-will excel here.

Interested?

If you have the relevant Business Analysts expertise and project experience, we would love to hear from you. Please apply with your up-to-date CV to be considered for this opportunity.
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