Onboarding Success Manager - Dental | Customer Experience | Project Management
Permanent | Remote | £45,000
Are you passionate about shaping the way dental practices deliver care? Our client, a fast-growing technology company in the digital healthcare space, is looking for an experienced Onboarding Success Manager to join their team. They develop intelligent, cloud-based software designed specifically for dental practices - improving operational efficiency, enhancing patient experiences, and supporting clinical decision-making through automation and AI-powered tools.
This is your chance to join a forward-thinking company that values innovation, collaboration, and customer success. With a strong focus on culture and continuous improvement, this organisation provides a supportive environment where your ideas and expertise will directly impact how dental practices thrive.
The Role
As Onboarding Success Manager, you will:
*Own the full onboarding lifecycle for new dental customers, from sale to platform adoption
*Serve as the main point of contact, guiding customers through a smooth, structured, and positive onboarding experience
*Coordinate internal teams and manage multiple projects simultaneously, ensuring every customer receives the highest standard of service
*Advocate for the customer within the business, identifying opportunities to enhance their experience and outcomes
Who We’re Looking For
We want someone with a proven track record in dental SaaS, customer experience, or project management - highly organised, proactive, and confident in managing complex onboarding programs. Your ability to balance multiple priorities while keeping the customer at the heart of everything you do will make you a key part of the team.
Why Join?
*Be part of an innovative, people-focused tech company transforming dental care
*Play a high-impact role shaping the customer journey and adoption success
*Enjoy excellent culture, supportive colleagues, and real career progression opportunities
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.