Credit ControllerLocation: London
Contract Type: Temporary
Start Date: ASAP
Key Responsibilities
*Conduct a detailed review of aged debt, with a particular focus on accounts over 90 days overdue.
*Investigate where processes may have failed following system integration and team transitions.
*Reconstruct missing customer information, documentation, and account history.
*Contact customers by phone and email to resolve outstanding balances and arrange repayment plans when required.
*Escalate problematic debts and identify systemic issues, presenting clear recommendations.
*Work collaboratively with internal teams (finance, sales, operations) to reconcile accounts and understand root causes of discrepancies.
*Support ledger clean-up activities ahead of half-year and year-end deadlines.
*Produce, update, and analyse reports using Excel, Power BI, or Harvest.
*Assist the finance leadership team with improvements to credit control processes and controls.
Required Experience & SkillsEssential:*Proven experience managing aged debt, particularly long-standing and high-volume overdue accounts.
*Strong and confident verbal communication skills, capable of handling direct customer conversations professionally.
*Excellent written communication for clear, concise email correspondence.
*Ability to work independently within an environment where data may be incomplete or unclear.
*Strong investigative skills and the ability to identify root causes of process failures.
*Proficiency in Excel, including lookups, pivot tables, and handling large datasets.
Desirable:*Experience using SAP (especially older versions).
*Familiarity with Harvest and/or Power BI reporting tools.
*Experience in organisations undergoing integration or system/process change.
*Background managing large customer portfolios (+ accounts).
Personal Attributes*Confident yet approachable-capable of engaging customers effectively without being aggressive.
*Calm, resilient, and comfortable operating with ambiguity and missing data.
*Proactive problem-solver with a structured and analytical approach.
*Strong attention to detail, with persistence and patience when resolving complex issues.
*Collaborative team player who supports knowledge sharing and continuous process improvement.


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