Time Appointments are thrilled to be working on behalf of a business who are looking for an Ecommerce Logistics Coordinator to join their team in Colchester. This is a fantastic opportunity for someone who has strong organizational, communication, and problem-solving skills, along with experience in logistics.


This role supports running of the online store, helping process customer orders, prepare deliveries and assist with customer enquiries.


Key Responsibilities:
*Picking, packing and dispatching online orders.
*Supporting customers with order queries.
*Assisting with uploading and updating products on the website.
*Helping keep product information accurate online.
*Prepare orders for courier collection and ensure correct shipping documentation is included.
*Respond to customer enquiries.
*Help resolve customer issues in a professional and timely manner.
*Ensure a positive customer experience for all purchases.
*Support the Ecommerce Lead with uploading new products to the website.
*Assist with updating product descriptions, images and pricing.
*Help maintain accurate product information across the web shop.
*Work with teams to ensure products are available for online sales.
*Support seasonal promotions and sales campaigns by preparing stock and orders.


Previous Skills & Experience:
*Good organisational skills and attention to detail.
*Comfortable using computers and basic online systems.
*Ability to work in a fast-paced environment with multiple orders.
*Good communication skills and a helpful attitude with customers.
*Reliable and able to work independently as well as part of a team.


Benefits:
*Health shield Cash Back Plan.
*Employee Assistance Program.
*Long Service Awards.
*Financial Wellbeing meetings.
*Company Pension Scheme.
*Onsite parking.