Research Officer / User Researcher


£30 – 36k Basic


Bracknell, with hybrid working


Ever done a great piece of research, only for it to end up in a deck nobody really uses?


This role is the opposite of that.


You’d be joining the insight function of a large South of England housing provider where your research helps shape services, influence strategy, and improve outcomes for real customers and communities.
It’s a permanent, full-time role, 37 hours a week, with 3 days in the office and 2 from home.


Your new role..
You’ll own a mix of primary and secondary research projects from start to finish.
That means scoping the brief, choosing the right methodology, writing surveys and discussion guides, running interviews or focus groups, analysing qualitative and quantitative data, and turning the findings into recommendations people can actually act on.
You won’t just be asked to "do research". You’ll be trusted to help answer important questions across the business and make sure decisions are grounded in proper evidence. You’ll also sit within a wider insight team of around 20, so you’ll be surrounded by people who genuinely value data, research and what it can unlock.


Why this one stands out..
Plenty of research roles talk about impact.
This one will actually give it to you.
You’d be joining a not-for-profit organisation with serious scale across the South of England, managing and supporting many many customers.


What you’ll bring..
This role will suit you if your background is in Market Research, Customer Insight, User Research or Business Research, rather than purely academic research.
You’ll probably be someone who’s comfortable running qual and quant projects end to end, writing strong surveys and discussion guides, making sense of messy information, and turning it into reports and recommendations that land with stakeholders.
You’ll also need to be organised enough to juggle multiple projects at once, while still keeping the quality high. And if you naturally ask better questions than most people, even better.


What’s in it for you..
Alongside a salary of £30,000 to £36,000, you’ll get 28 days holiday plus bank holidays, matched pension and life assurance.


A small filter..
This probably won’t be for you if you want a purely academic research role, or one where the insight stays theoretical.


What now?
If this sounds like your kind of role, get in touch. No problem if your CV isn’t up to date. A conversation is absolutely fine. Please contact me on simon . bath @ mexasolutions . com