Data & Insights Manager
other jobs Harnham - Data & Analytics Recruitment
Added before 3 hours
- England,London,City of London
- Full Time, Contract
- £500 - £600 per day
Job Description:
Data & Insights Manager
Location: UK (Remote / Hybrid)
Contract Length: 6 months
Day Rate: TBC
Start Date: ASAP
Overview
We’re supporting a high-growth, customer-focused organisation looking for a Data & Insights Manager to join their Operations team on a contract basis.
This is a hands-on role focused on delivering operational insight across multiple customer channels, helping drive performance, efficiency and strategic decision-making. You’ll be working with complex datasets, connecting multiple data sources and translating analysis into clear, commercially meaningful recommendations.
Key Responsibilities
*Own performance reporting across multiple contact channels (email, chat, social, chatbot, help centre)
*Analyse operational metrics including SLAs, productivity, backlog, quality and customer satisfaction
*Build and maintain dashboards and automated reporting frameworks
*Deliver forecasting and scenario planning to support operational scaling
*Conduct deep-dive analysis into contact drivers, demand patterns, complaints and repeat contact
*Identify efficiency and automation opportunities through data-led insight
*Produce performance packs and insight for senior stakeholders
*Ensure consistency in metrics, reporting definitions and data quality
*Partner with operational and commercial teams to support decision-making
Required Skills & Experience
*Strong SQL skills (or equivalent querying experience)
*Advanced Excel (modelling, forecasting, scenario planning)
*Experience with BI tools (Power BI, Tableau, Looker etc.)
*Proven experience working with large, complex datasets
*Experience building dashboards and automated reporting solutions
*Strong stakeholder management and data storytelling skills
*Experience delivering insight within operational or customer-focused environments
Nice to Have
*Experience working with CRM / ticketing / contact centre data
*Exposure to membership, ecommerce or high-growth businesses
*Experience analysing customer journeys, contact drivers or self-serve performance
*Understanding of operational cost modelling or efficiency metrics
Location: UK (Remote / Hybrid)
Contract Length: 6 months
Day Rate: TBC
Start Date: ASAP
Overview
We’re supporting a high-growth, customer-focused organisation looking for a Data & Insights Manager to join their Operations team on a contract basis.
This is a hands-on role focused on delivering operational insight across multiple customer channels, helping drive performance, efficiency and strategic decision-making. You’ll be working with complex datasets, connecting multiple data sources and translating analysis into clear, commercially meaningful recommendations.
Key Responsibilities
*Own performance reporting across multiple contact channels (email, chat, social, chatbot, help centre)
*Analyse operational metrics including SLAs, productivity, backlog, quality and customer satisfaction
*Build and maintain dashboards and automated reporting frameworks
*Deliver forecasting and scenario planning to support operational scaling
*Conduct deep-dive analysis into contact drivers, demand patterns, complaints and repeat contact
*Identify efficiency and automation opportunities through data-led insight
*Produce performance packs and insight for senior stakeholders
*Ensure consistency in metrics, reporting definitions and data quality
*Partner with operational and commercial teams to support decision-making
Required Skills & Experience
*Strong SQL skills (or equivalent querying experience)
*Advanced Excel (modelling, forecasting, scenario planning)
*Experience with BI tools (Power BI, Tableau, Looker etc.)
*Proven experience working with large, complex datasets
*Experience building dashboards and automated reporting solutions
*Strong stakeholder management and data storytelling skills
*Experience delivering insight within operational or customer-focused environments
Nice to Have
*Experience working with CRM / ticketing / contact centre data
*Exposure to membership, ecommerce or high-growth businesses
*Experience analysing customer journeys, contact drivers or self-serve performance
*Understanding of operational cost modelling or efficiency metrics
Job number 3564250
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Company Details:
Harnham - Data & Analytics Recruitment
Company size: 250–499 employees
Industry: Recruitment Consultancy
Harnham are the global leaders in Data & Analytics recruitment.Harnham provides specialist Data & Analytics recruitment staffing services and talent s...