Role Details:
*Location: London (SW3 5EZ)
*Contract Type: Zero-hours
*Client: RBKC (Royal Borough Of Kensington and Chelsea)
*Pay Rate: £25 per Hr.(Weekdays) | £36 per Hr.(Weekends) - PAYE
*Schedule: Monday to Friday, with weekend availability required
*Requirement: Valid passport

About the Role:
This position involves supporting registration services and ceremonies while delivering a high standard of customer service. You will work closely with a team to ensure smooth operations, assist customers in a professional manner, and handle sensitive information within a legal framework.

Key Responsibilities & Skills:
*Work collaboratively with the team to meet objectives
*Demonstrate flexibility and adapt to different duties, sometimes at short notice
*Interact with customers in a friendly, professional, and respectful manner
*Accurately gather and manage detailed information in line with legal requirements
*Maintain excellent customer service, even under pressure and tight deadlines
*Use various computer systems and software confidently
*Ensure neat, clear handwriting (including use of fountain pen and ink)
*Represent the organisation with a high standard of personal presentation
*Handle confidential documents with speed and accuracy
*Deliver public-facing duties, including ceremonies, with confidence

Desirable Experience:
*Previous experience in registration services
*Knowledge of registering births, deaths, marriages, and civil partnerships
*Experience handling legal or official documentation

Qualifications:
*Essential: GCSE (or equivalent)
*Desirable: A-Level (or equivalent) or higher; NVQ/City & Guilds in Registration
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.