Technologist / Technical Account Coordinator
Location: Alconbury
Hours: Monday–Friday, 8:00am–5:00pm
Salary: £32,000 – £35,000

A well-established and growing business within FMCG sector is currently seeking a Technologist/Technical Account Admin to support customer accounts and internal teams.
This role sits within a technical function but is fundamentally administrative in nature, with significant customer exposure. It is suited to a highly organised, detail-focused individual who presents themselves professionally, communicates confidently, and is comfortable managing conversations where customer expectations must be aligned with product specifications.
The Role
The Technologist Administrator will be responsible for managing product specifications, technical data, and documentation while acting as a key, customer-facing point of contact. The role requires regular interaction with customers to review requirements against agreed specifications and ensure clarity, accuracy, and alignment.
The role involves managing customer expectations against product specifications, including confidently and professionally discussing alternative options when original requests cannot be met. This is done while protecting both product integrity and the long-term customer relationship.
A high level of professional communication, confidence in customer-facing discussions, and meticulous attention to detail are critical to success in this role.

Duties:
*Daily interaction with customers, addressing queries and providing timely resolutions
*Attend customer meetings to present business performance on relevant topics
*Be familiar with customer specifications platforms
*Ensure that product meets set quality standards / customer expectations
*Handle customer complaints, including root cause analysis and ensuring customer satisfaction
*Prepare and report on key business KPIs
*Communicate all customer COP (Code of Practice) changes across the business
*Collaborate closely with internal departments to ensure customer expectations are met
*Work alongside Account Managers to ensure alignment and consistency
*Manage customer pre-productions in collaboration with NPD teams
*Lead customer visits on site
*Effectively communicate customer requirements and expectations across the business
*Confidently propose and agree alternative product options when original requests cannot be met.
*Create, review, update, and maintain accurate product specifications across internal and customer systems.
*Review customer requirements against product specifications and identify discrepancies, risks, or required changes.
*Manage constructive and sometimes challenging conversations with customers to align expectations with feasible specifications.

The Candidate:
*Proven experience in a senior administrative, technical administration, or specification coordination role.
*Strong customer-facing experience with the confidence to manage expectation-led conversations.
*Strong communication — both written and verbal.
*Highly organised with exceptional attention to detail and strong time-management skills.
*Comfortable working with data, specifications, and internal/customer systems.
*Proficient in Microsoft Office and relevant IT platforms.
*Experience within FMCG, fresh produce, or the floral sector is advantageous but not essential.
This is not a hands-on technical or laboratory-based role. It is a senior, fast-paced administrative position with significant customer interaction, where communication style, professional presence, and accuracy are essential.

GGSS

This is not a hands-on technical or laboratory-based role. It is a senior, fast-paced administrative position with significant customer interaction, where communication style, professional presence, and accuracy are essential.