My client is seeking a motivated and customer-focused Customer Service Advisor to join our team in Bury. Working within the utilities sector (energy, water, or gas), you will be the first point of contact for customers, delivering a high standard of service and support across a range of enquiries.
Key Responsibilities
*Handle inbound and outbound customer calls, emails, and online enquiries
*Resolve customer queries relating to billing, accounts, meter readings, and service issues
*Provide clear and accurate information regarding tariffs, usage, and services
*Support customers with payment plans and account management
*Log all customer interactions accurately on internal systems
*Escalate complex or unresolved issues to relevant departments
*Ensure compliance with industry regulations and company policies
*Deliver excellent customer service in line with company standards and KPIs
Key Skills & Experience
*Previous experience in a customer service or contact centre role
*Excellent communication and interpersonal skills
*Ability to manage a high volume of enquiries in a fast-paced environment
*Strong problem-solving skills and attention to detail
*Good IT skills, including experience with CRM systems
Desirable Experience
*Experience within the utilities sector (energy, water, or gas)
*Knowledge of billing systems or regulatory frameworks
*Experience handling complaints or vulnerable customers
Personal Attributes
*Customer-focused with a positive, empathetic approach
*Reliable, organised, and able to prioritise workload
*Team player with a proactive mindset
*Eager to learn and develop within the role
What is on offer
*Competitive salary and benefits package including a bonus
*Full training and ongoing support
*Opportunities for career progression within the utilities sector
*Supportive and collaborative team environment


Apply now to join a growing organisation and build your career within the customer service sector