Macildowie are working with this client based in Northampton who are looking to recruit a Customer Service Representative to join a growing team within a fast-paced, customer-focused environment.

This is a full-time, permanent opportunity offering a salary of £27,000 to £30,000 per annum, dependent on experience. The role is fully office-based, Monday to Friday, 8:00am to 5:00pm.

This position plays a key role in delivering a high standard of service to clients, ensuring queries are handled efficiently and professionally while supporting wider account management activities.

Key Responsibilities

Respond to customer enquiries via phone, email and live chat, ensuring a timely and professional approach

Provide accurate quotations and resolve client queries effectively

Monitor and manage backorders, keeping customers informed on progress

Support the Key Account Manager with day-to-day tasks

Maintain clear communication with both internal teams and external clients

About You

Previous experience within a customer service or client support role

Excellent communication skills, both written and verbal

Ability to manage multiple priorities in a fast-paced environment

Comfortable using email, live chat and CRM systems

A proactive, solutions-focused mindset with strong attention to detail

Whats on Offer

Competitive salary up to £30,000

Company-wide profit-sharing bonus scheme

Supportive and collaborative working environment

Opportunity to develop within a growing business


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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region’s premier employers. To search for all of our live jobs please visit us at macildowie.com.