TEMP OPPORTUNITY – COMPLAINT’S INVESTIGATOR (Local Authority)
Hybrid – Wembley | Immediate Start | Ongoing Temp Booking

£23.81 PAYE / £30.88 Ltd/Umbrella
Are you an experienced Local Authority Complaints Officer ready to hit the ground running? We’re seeking a confident, articulate professional with strong investigation skills and the ability to manage complex and sensitive cases.
What we’re looking for:
Extensive complaints handling experience, ideally within:
*Housing
*Repairs
*Homelessness
*Public Realm
Strong experience managing Stage 2 complaints, including:
*Drafting high-quality written responses for Corporate Directors & senior stakeholders
*Conducting thorough investigations and ensuring cases reach full resolution
*Applying tact, diplomacy & professionalism when dealing with challenging situations
The ideal candidate will have:
Tenacity to see complex investigations through

Confidence working with senior leaders

Excellent written communication

A calm, diplomatic approach
Location & Working Pattern:
Hybrid working in Wembley, with an immediate start required.