Service Desk Engineer
other jobs GreatFind Recruitment
Added before 6 hours
- England,East of England,Cambridgeshire
- Full Time, Permanent
- £29,000 - £35,000 per annum
Job Description:
We have an excellent opportunity for a Service Desk Engineer to join a supportive IT team for a highly respected and well established educational organisation in Cambridgeshire, renowned for its outstanding facilities, collaborative culture, and strong investment in technology where your work will have a direct impact on both staff and students. You’ll benefit from a forward-thinking environment, exposure to modern technologies, and a strong focus on work-life balance.
As a Service Desk Engineer, you will provide high-quality, customer-focused IT support across multiple sites, acting as the first point of contact for technical issues.
Key Responsibilities
*Deliver 1st line IT support across desktops, laptops, and mobile devices
*Act as the first point of contact for technical queries and incidents
*Install, configure, and support Microsoft 365 and Intune
*Manage users, permissions, and passwords via Active Directory
*Troubleshoot hardware, software, and basic network issues
*Support AV equipment including projectors and presentation systems
*Maintain accurate documentation (user guides, asset registers, procedures)
*Assist with IT projects and continuous improvement initiatives
*Proactively identify and resolve recurring technical issues
About You
You will be a proactive and customer-focused IT professional with experience in a Service Desk / IT Support Engineer role.
Skills & Experience
*Experience in a Service Desk / IT Support role
*Strong knowledge of Windows OS and PC hardware
*Experience with Microsoft 365 and Intune
*Working knowledge of Active Directory
*Understanding of basic networking (connectivity, troubleshooting)
*Experience supporting AV equipment (desirable)
*Strong problem-solving and organisational skills
*Excellent communication and stakeholder engagement
*Ability to work independently and within a team
*Full driving licence / willingness to travel between local sites
Why Apply?
This is a fantastic opportunity to develop your technical skills within a modern, well-funded IT environment, gaining exposure to enterprise-level technologies while maintaining excellent work-life balance.
If you’re a Service Desk Engineer looking to take the next step in your career, apply today.
As a Service Desk Engineer, you will provide high-quality, customer-focused IT support across multiple sites, acting as the first point of contact for technical issues.
Key Responsibilities
*Deliver 1st line IT support across desktops, laptops, and mobile devices
*Act as the first point of contact for technical queries and incidents
*Install, configure, and support Microsoft 365 and Intune
*Manage users, permissions, and passwords via Active Directory
*Troubleshoot hardware, software, and basic network issues
*Support AV equipment including projectors and presentation systems
*Maintain accurate documentation (user guides, asset registers, procedures)
*Assist with IT projects and continuous improvement initiatives
*Proactively identify and resolve recurring technical issues
About You
You will be a proactive and customer-focused IT professional with experience in a Service Desk / IT Support Engineer role.
Skills & Experience
*Experience in a Service Desk / IT Support role
*Strong knowledge of Windows OS and PC hardware
*Experience with Microsoft 365 and Intune
*Working knowledge of Active Directory
*Understanding of basic networking (connectivity, troubleshooting)
*Experience supporting AV equipment (desirable)
*Strong problem-solving and organisational skills
*Excellent communication and stakeholder engagement
*Ability to work independently and within a team
*Full driving licence / willingness to travel between local sites
Why Apply?
This is a fantastic opportunity to develop your technical skills within a modern, well-funded IT environment, gaining exposure to enterprise-level technologies while maintaining excellent work-life balance.
If you’re a Service Desk Engineer looking to take the next step in your career, apply today.
Job number 3567949
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Company Details:
GreatFind Recruitment
Company size: 5–9 employees
Industry: Recruitment Consultancy
Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clien...