Configuration Supervisor - IT Deployment / Build
Birmingham
Monday-Friday - 06:00 - 14:30
Permanent


The Opportunity
An exciting opportunity has arisen for an experienced Configuration Supervisor to join a fast-paced IT operations environment, leading a team responsible for the build, configuration, and deployment of IT equipment.
This role is ideal for someone with a strong background in IT hardware deployment or configuration who is looking to step into, or further develop, a hands-on leadership position.
The Role
You will be responsible for supervising a team of engineers who configure IT equipment (laptops, desktops, and devices) to customer specifications, ensuring all orders are delivered accurately, on time, and to agreed standards.
This is a floor-based, operational leadership role, where you will play a key part in maintaining productivity, quality, and team performance.
Key Responsibilities
*Lead, motivate and support a team of configuration engineers
*Ensure all devices are built and configured to required standards and customer specifications
*Monitor workflow and resolve issues quickly to avoid delays or backlogs
*Work closely with scheduling, technical, and warehouse teams to ensure smooth operations
*Drive performance against KPIs and SLAs
*Conduct team reviews, training, and development activities
*Support recruitment, onboarding, and general people management duties
*Maintain accurate records and ensure internal systems are up to date
*Promote and maintain health & safety standards across the team
*Support continuous improvement within the configuration and deployment process
What We’re Looking For
*Proven experience in a supervisory or team leader role within an IT environment
*Strong background in IT hardware configuration, deployment, or build environments
*Experience working to KPIs and service level agreements (SLAs)
*Good knowledge of:
*Desktop / laptop builds
*Operating systems (Windows, Android, iOS)

*Strong communication and team leadership skills
*Ability to manage workloads in a fast-paced, operational setting
*Comfortable working in a hands-on, floor-based environmentsirable
*Certifications such as CompTIA A+ or Server+
*Experience with ISO standards and processes
*Health & Safety training (e.g. First Aid, Fire Marshal)
Additional Requirements
*Ability to obtain relevant security clearance (government or police level, depending on projects)
What’s on Offer
*Competitive salary + benefits package
*Career development and progression opportunities
*Supportive and inclusive working environment
*Opportunity to work within a large, established IT services operation