Pensions Administration Team Manager
As a Pensions Administration Manager at Isio, you will lead a team of pensions administrators to deliver exceptional service to clients and scheme members. You will ensure accurate and timely processing of pension scheme tasks, compliance with regulatory requirements, and continuous improvement processes. This role is pivotal in maintaining Isio’s reputation as a trusted partner in pensions administration and driving operational excellence, whilst supporting your team in their professional development journey with Isio.
This role can be based in our Croydon, Reading, Birmingham, Bristol, Manchester, Leeds Glasgow or Edinburgh office with a hybrid workstyle.
What does the role entail?
*Manage, mentor, coach and motivate a team of pensions administrators, fostering a culture of collaboration and high performance. You will conduct regular performance reviews, identifying training needs, and support professional development.
*Monitoring the performance of the team against agreed Service Level Agreements (SLAs) and taking steps to maintain high levels of service as required.
*Monitoring and managing team workloads to ensure distribution aligns with team capacity and client priorities.
*You will be the key contact for clients and trustees, building strong relationships, and for scheme members, acting as a point of contact to address any concerns.
*You may also be involved in managing the delivery of routine project work (such as annual pension increase exercises) as well as ad hoc projects (such as GMP reconciliations/equalisation) including liaison with Isio’s wider specialist teams and/or our project support team, as well as external third parties, as necessary.
*Supporting the transition and implementation of new schemes into your team.
*Overseeing the accurate delivery of high-quality work by the team.
*Reviewing and presenting reports to Clients and Trustees and
*Reviewing calculations for members to ensure accuracy.
What we’re looking for
*Strong experience of working on DB and DC pension schemes (DB experience is essential for the role).
*The ideal candidate is expected to have experience working as a pensions administration manager (or extensive experience as a senior pensions administrator who deputises for the team manager).
*Excellent communication and interpersonal skills.
*Experience of using Microsoft Office, Word and Excel applications.
*Strong numerical skills.
*Excellent client-facing and problem solving abilities.
*Experience of carrying out and checking all aspects of pensions administration tasks, including complex manual pension calculations.
*Ability to manage competing priorities in a fast-paced environment
*Proven track record of motivating a team to deliver high quality output within SLAs.
What you can expect in return
*A competitive salary and market leading bonus scheme
*Study support to help you achieve professional qualifications, with salary increases for exam passes
*Development and training opportunities to support your career ambitions throughout your time with us
*A friendly, and supportive team who will help you to deliver your best work.
Why Join Isio
Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability.
We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team. We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters.
Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact. You can find out more about Isio and the benefits we offer on our career’s website Isio - Careers & Benefits
About Isio
A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services.
Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues across 10 UK offices. With a Big 4 heritage we combine a strong focus on quality with a fresh perspective challenging traditional thinking.
Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone.
At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.
We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates.
If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us.