Location: On-site (Chessington, KT19)
Employment Type: Full-time
About the Company
A growing UK technology company specialising in professional broadcast and audio transmission equipment is seeking a motivated and technically minded individual to join their team. The business supplies products worldwide to broadcasters, integrators and distributors, and is expanding rapidly across international markets.
The Role
This is a unique hybrid position that blends hands-on manufacturing engineering with customer-facing technical support. You will be involved in assembling and testing electronic products while also supporting customers throughout the full product lifecycle — from pre-sales queries to after-sales troubleshooting.
It’s an ideal opportunity for someone who enjoys both practical engineering and engaging with end users.
Key Responsibilities
Manufacturing / Engineering
*Assemble light PCB and mechanical components
*Conduct product testing and quality checks to ensure performance standards
*Use test equipment such as multimeters, signal generators, and spectrum analysers
*Fault-find and troubleshoot electronic units
*Record test results and maintain accurate technical documentation
*Collaborate closely with engineers on product design improvements
Customer Support
*Respond to customer enquiries via email, phone, WhatsApp and online channels
*Provide remote troubleshooting and installation guidance
*Maintain strong customer relationships and ensure high satisfaction
*Escalate complex technical issues to engineering where required
About You
Essential:
*Background or degree in Electronics, Audio, RF, Telecommunications, IT or similar
*Strong communication skills (English)
*Ability to produce / maintain technical documentation
*Customer-focused mindset with strong problem-solving skills
*Proficient with Microsoft Office tools
Preferred:
*Previous experience in a similar customer-technical role
*Additional languages (e.g. Spanish)
*Familiarity with CRM systems and international customer communication
*Experience using test instruments (multimeter, oscilloscope, RF equipment)
What’s On Offer
*Career development path, with opportunities to move into Technical Specialist or Product Management roles
*Full training provided in broadcast technology and RF systems
*Supportive and flexible working environment
*Competitive salary + performance-related incentives
*Visa sponsorship available after 12 months
*Open to graduates looking to start their career