Karter Thomas is delighted to be recruiting for a dedicated Housing Administrator on behalf of our client. This is an excellent opportunity for someone with strong administrative skills and a passion for supporting tenancy and leasehold services within a busy housing team.
The RoleWorking closely with the Housing Manager, you will provide essential administrative support to ensure the effective delivery of tenancy and estate services. This is a full time role working half the week from the office and half from home.
Key Responsibilities
*Maintain accurate computerised and manual records, ensuring all service requests are handled within required timescales
*Raise purchase orders, process invoices, council tax bills and support utility billing administration
*Provide general administrative support including photocopying, incoming/outgoing post, maintaining scheme files and preparing letters
*Arrange meetings, travel, appointments, and support minute-taking and document preparation
*Order office supplies, stationery, PPE and other essentials
*Manage calls and emails, resolving enquiries where possible or prioritising cases for Housing Officers
*Help coordinate customer involvement events
*Record complaints, compliments and suggestions

About YouYou will embody values of partnership, respect, inclusion, drive and efficiency. You should be someone who:
*Works well with colleagues and customers
*Is organised, punctual and able to manage multiple tasks
*Communicates clearly in writing and verbally
*Provides excellent customer care
*Learns systems quickly and uses data confidently
*Builds strong relationships and collaborates effectively
Skills & ExperienceEssential:
*GCSEs or equivalent (including Maths & English)
*Strong administrative experience
*Confident user of Microsoft Office (Word, Excel, Outlook, PowerPoint)
*Experience using databases and producing system reports
*Excellent communication skills
Additional Information*This role requires a DBS check