Freightserve recruitment are looking for a Cargo Operations Agent for an Airline GSA based in the Heathrow area.
Daily Duties:-
*Manage customer enquiries via phone, email, and web portal
*Book flights accurately based on transit time and cost
*Provide pre- and post-flight updates, including tracking information
*Maintain and update internal reservations and billing systems
*Coordinate with sales, accounts, and operational teams
*Ensure timely handling of bookings, confirmations, and documentation
*Process freight documentation in line with airline procedures and SLAs
*Monitor cargo movements, transhipments, and handling processes
*Liaise with airport authorities, station managers, and ground handlers
*Resolve operational issues and minimise cargo handling disruptions
*Support key client accounts with regular and priority bookings
Experience needed:
*Previous experience in aviation or freight
*Strong organisational skills and attention to detail
*Ability to multitask and work under pressure in a fast-paced environment
*Excellent communication skills (written and verbal)
*Confident decision-making and problem-solving ability
*Experience with cargo handling procedures (e.g. DGR, special cargo) is desirable
*Proactive approach with the ability to anticipate and resolve issues
Working on a shift basis, 3 days on 2 days off / 2 days on 3 days off
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.