Service & Parts Depot Assistant
*Location: Mildenhall
*Job Type: Full-time
*Salary: £26,436.80
We are seeking a dedicated Service & Parts Depot Assistant to join our team. The primary objective of this role is to ensure parts are procured and supplied to the Service department to fulfil service and breakdown requirements. This position plays a crucial role in driving profitable retail parts sales both proactively and reactively, while ensuring customer service and satisfaction are maintained at the highest possible level.
Day-to-day of the role:
*Highlight the demand for parts along with any stock concerns.
*Accommodate retail sales customers when visiting the depot.
*Manage stock and pick parts as necessary for workshop and retail jobs.
*Alert and advise the Parts & Service Advisor regarding consumable stock levels for workshop and engineering requirements.
*Maintain compliance with the company’s SHEQ standards and ISO procedures.
*Ensure good housekeeping within the yard area.
*Assist with loading and off-loading equipment/palletised loads, checking delivered quantity against the original purchase order.
*Support the service team with machine cleaning as part of repair preparation.
*Conduct general depot maintenance.
Required Skills & Qualifications:
*Proficiency in IBCOS GOLD, Office 365, and Check Proof.
*Strong organisational, housekeeping, and time management skills.
*Clear communication and confident customer-facing ability.
*Knowledge of spare parts handling.
*Ability to prioritise and multitask in a fast-paced environment.
*Problem-solving and proactive approach.
*Experience in collaborating with service engineers and internal departments.
Benefits:
*Competitive salary and benefits package.
*Opportunities for professional growth and development.
*A dynamic and supportive work environment.


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