Full job descriptionCustomer Operations Specialist
Location: Tongwell – Fully Office Based
Hours: 37.5 hours per week | 09:00–17:00 (30 mins lunch + 15 mins break)
Duration: 12-month contract (initially)
Rate: £14.77 per hour + Holidays
Start: June 2026
About the Role
At Mercedes-Benz Financial Services, our customers are at the centre of everything we do. As a Customer Operations Specialist, you’ll play a vital role in delivering exceptional customer experiences while supporting the smooth day-to-day running of our contact-centre operations.
This is a fast-paced, varied role where no two days are the same. This is a great opportunity to develop a broad skill set and make a real impact where it matters most.
While this role is initially temporary, it provides a strong foundation for starting your career with Mercedes-Benz Financial Services, with the potential to progress into permanent opportunities across the business.
What You’ll Be Doing
*Handling inbound customer enquiries via phone and email
*Managing escalated queries with professionalism, empathy, and sound decision-making
*Identifying and supporting vulnerable customers with care and patience
*Working collaboratively with colleagues to resolve issues at the first point of contact where possible
*Maintaining a customer-first approachwhile meeting operational targets
*Ensuring all interactions are compliant with FCA requirements, internal policies, and regulatory standards
About You
You’ll thrive in this role if you:
*Have experience in a fast-paced, customer-focused environment (financial services preferred but not essential)
*Stay calm and resilient under pressure
*Are flexible and adaptable, happy to support where needed most
*Communicate clearly and confidently with customers and colleagues
*Enjoy working as part of a collaborative, team-oriented culture
*Aremotivated by helping customers and delivering the best possible service and outcomes
Compliance & Integrity
You’ll work to the highest standards, ensuring compliance with:
*FCA regulations
*Data Protection (DPA)
*Anti-Money Laundering
*SAF, ECCD, Code of Conduct
*Anti-Bribery and Corruption policies
Full training will be provided.
Join Us
If you’re looking for a role where you can learn, adapt, and make a real difference to customers, this is your opportunity to join a leading global brand with a strong customer-centric culture.
Apply now and help shape outstanding customer experiences at Mercedes-Benz Financial Services.
Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 6th year running!).
Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.