Job Title: TECHNICAL SALES ADMINISTRATOR
Summary of Position:
Managing the assessment and provision of appropriate responses to incoming customer enquiries. The generation and issuing of formal technical quotations in a timely and accurate manner to ensure excellent customer service.
Main Duties & Key Responsibilities:
*Be the first port-of-call for customer sales enquiries including responding to emails and telephone calls
*Preparing sales quotations based on email and telephone enquiries, and via the Business Development team
*Calculate pricing for servicing work, spare parts and preparing service contracts
*Reviewing current approach with customers and previous quotations to ensure the correct pricing, currency, payment terms, discounts and shipping arrangements are applied where applicable
*Liaise with the Packing Department to obtain accurate weights and dimensions
*Liaise with the Production Department to obtain accurate product lead times
*Obtain freight quotes from logistics providers
*Provide a strong understanding of Copley products and in particular the features and benefits for customers applications
*Identify opportunities to ’up-sell’ or address ’gaps’ in customer requests and discuss these with the Business Development Team
*Providing appropriate technical guidance and relevant equipment literature when appropriate
*Dealing with technical queries including liaising with other functions, including the Business Development Team, Technical Support Department and Customer Account Managers, as required
*To maintain timely and accurate records in the CRM.
*To input and manage data within the SAGE200 commercial modules
*Updating price lists and master quotes templates
*Perform other routine clerical tasks as assigned and requested by the Line Manager
*Must be aware of duties relating to Health and Safety and work in a safe manner at all times
*To actively seek Continuous Improvements in all activities carried out
Specific Skills & Experience:
*Minimum of A-levels in maths and science related subjects
*Experience in a similar technical/scientific role, ideally with a global customer base.
*Excellent time management skills.
*Highly organised and diligent with a strong attention to detail
*Excellent communication skills, both written and verbal.
*Computer literate, with good knowledge of Microsoft Office products
*Experience of Sage 200 and CRM
*Enthusiastic and proactive work ethic.
*Determination and resilience.
*Must be able to work alone or as part of a team in a demanding and work-intensive environment
*Must be confident, flexible and willing to change duties to meet the changing demands of the company
*Willing and capable of learning new skills