Job: Customer Support Executive
Salary: £27,000 per annum
Location: Denton, On-Site
Job Type: Full-time, Mon-Fri


We’re working once again with a valued client who’s looking to welcome an experienced Customer Support Executive to their team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about delivering outstanding service to key account customers.
Reed has partnered with this business multiple times, and feedback from our candidates has been consistently positive. If you’re seeking a company that champions collaboration, long-term growth, and ambition - this could be the perfect fit!


Key Responsibilities:
*Respond to complaints and queries from key account customers, ensuring timely resolution within SLAs.
*Make commercial decisions to resolve issues in a cost-effective manner.
*Build and maintain strong professional relationships to ensure customer satisfaction while aligning with business goals.
*Identify opportunities for improvement and contribute to process enhancements.
*Log all customer interactions in the CRM and maintain a business plan to drive performance.
*Collaborate with internal departments to resolve service issues.
*Manage replacement orders and bespoke reporting for key accounts.
*Oversee backorder and stock reallocation processes.
*Meet departmental KPIs and service standards.
*Regularly review performance with your manager to ensure targets are met.
*Provide support to other team members when needed.


Skills & Experience Required:
*A genuine passion for delivering excellent customer service across all channels.
*Strong conflict resolution skills and the ability to maintain positive customer relationships.
*Proficiency in Microsoft Office, particularly Excel and Word.
*Ability to work under pressure and consistently meet performance targets.
*Self-motivated and capable of managing tasks independently.
*Excellent analytical, problem-solving, and time management skills.
*Previous experience in a similar office-based customer service role is essential.
*Minimum of 5 GCSEs at grade C or above, including Maths and English.


Benefits:
*Supportive work environment with a focus on work-life balance.
*Modern office space with complimentary fresh fruit and filtered water.
*Staff discounts, wellness plans, and regular social events.
*Extra annual leave from your fifth year, plus standard bank holidays.
*Long service bonuses, staff savings scheme, and relaxed dress code.
*Subsidised gym membership, cycle-to-work scheme, and discounted Costco membership.
*Death-in-service benefit and annual flu jab.


This is a brilliant opportunity to join a dynamic team where your commitment to world-class customer service will be recognised and nurtured. If this sounds like the right fit for you, apply today - and I’ll be in touch if I think you’d be a great match!