Service and MOT Technician
Role & Purpose
The Service and MOT Technician is a key member of the Aftersales Team, reporting directly to the Service Manager. The role involves carrying out a range of workshop activities in a safe, efficient, and professional manner. The primary objective is to meet customer requirements while maximising workshop productivity and utilisation.
Salary & Benefits
*Basic salary ranging from £32,000 to £37,000 per annum, dependent on experience.
*Potential earnings of up to £55,000 through bonus schemes and KPI performance incentives.
Key Responsibilities
*Carry out vehicle servicing, repairs, and MOT preparation in line with manufacturer technical standards.
*Conduct MOT testing where qualified (MOT Tester qualification not essential).
*Work in accordance with brand and dealership processes and procedures.
*Liaise directly with customers when required to deliver a high level of service.
*Support and mentor less experienced colleagues within the workshop.
*Attend regular training to maintain and develop technical knowledge and skills.
*Work as a full and active member of both the workshop and wider dealership teams.
*Maintain a clean, safe working environment, ensuring unsafe working practices are avoided.
*Wear and use protective clothing and equipment provided by the Company as required.
*Handle waste products and hazardous materials in line with company policies and COSHH regulations.
*Technicians may occasionally be required to undertake additional reasonable duties appropriate to their skills and experience.
Working Hours
*Monday to Friday working pattern.
*One in three Saturdays required, paid at an overtime rate.
Skills & Competencies
*Ability to plan and organise workload effectively to meet agreed deadlines.
*Able to quickly assimilate information and provide considered responses.
*Strong work ethic with adaptability to change.
*High attention to detail with a focus on quality and accuracy.
*Ability to work under pressure to meet business demands.
*Responds positively to organisational and market changes.
Essential & Desirable Skills and Qualifications
Essential:
*Fluent written and spoken English.
*PC literate, including Microsoft applications and web-based systems.
*Full, clean UK driving licence.
Desirable:
*Proven record of high individual performance.
*Previous vehicle knowledge with demonstrated technical skills.
*Relevant City & Guilds, BTEC, or NVQ qualifications.
*Experience within a franchised dealership environment.
*Strong fault diagnosis skills.
*MOT Tester qualification (advantageous but not essential).
*Commitment to delivering first-class customer service.