Job Title: Sage X3 Support Consultant (Team Lead)
Location: London (Hybrid – 4 days onsite, 1 day remote)
Salary: Competitive + Benefits
Start date: Flexible


Overview
We are working with a well-established organisation that is seeking an experienced Sage X3 Support Consultant to lead their ERP support function.
This is a key role within the business, working closely with the Head of IT to ensure the smooth operation, support, and continuous improvement of the Sage X3 system.


Key Responsibilities
*Lead and manage the day-to-day activities of the Sage X3 support team
*Act as the primary point of contact for Sage X3-related issues and escalations
*Provide hands-on functional and technical support across the system
*Work closely with the Head of IT to align ERP support with wider business strategy
*Manage incident resolution, troubleshooting, and root cause analysis
*Support system upgrades, enhancements, and integrations
*Liaise with third-party vendors and stakeholders where required
*Ensure documentation, processes, and support standards are maintained and improved
*Deliver user training and support where necessary


Key Requirements
*Proven experience supporting Sage X3 in a commercial environment
*Previous experience leading or mentoring a support team
*Strong understanding of ERP systems
*Experience with troubleshooting, incident management, and system support
*Knowledge of SQL, reporting tools, or Sage X3 4GL is advantageous
*Strong stakeholder management and communication skills
*Ability to work both strategically and hands-on


How to Apply:
If of any interest, please apply via the job advert.