Regional Aftersales Manager – Midlands
Location: Midlands, England (regional travel required)
Type: Permanent
Travel: Regional travel + occasional visits to Head Office (West London)
Target Salary:£40k - £55k + bonus + company car + benefits
The Opportunity
A fast-growing automotive manufacturer is seeking an experienced Regional Aftersales Manager to lead and develop its Midlands retailer network.
This is a high-profile, high-impact role within a rapidly scaling UK operation. The business is experiencing strong growth across its retailer network, product range, and customer base, creating significant opportunity — and high expectations.
The successful candidate will be comfortable operating in a demanding, fast-moving OEM environment, capable of balancing investor expectations, customer experience, performance management, and brand standards while remaining calm and decisive under pressure.


Key ResponsibilitiesRetailer / Investor Relationship Management
*Build strong, credible relationships with retailers across the Midlands region
*Act as a senior brand ambassador, representing the business at all times
*Manage retailer performance through reward, challenge, and corrective action where required
*Engage confidently across all areas of retailer operations
Customer Experience & Case Resolution
*Take ownership of customer cases, managing issues through to resolution
*Analyse root causes relating to vehicle, ownership, or retailer processes
*Drive swift, decisive outcomes — customer experience and brand reputation are critical measures
Technical Support & Warranty Alignment
*Support Technical and Warranty teams by managing retailer objections and timelines
*Identify operational or process gaps and propose practical solutions
*Participate in dealer visits where technical or warranty input is required (deep technical expertise not essential)
Dealer Audits & Regional Coverage
*Conduct frequent, structured dealer visits across the region
*Assess retailer capability to deliver optimal customer experience standards
*Manage time effectively between field activity and administrative responsibilities
Performance & KPI Management
*Own and influence Aftersales KPIs via a Dealer Balance Scorecard framework
*Drive positive trends across rolling performance periods
*Identify, stabilise, and recover underperforming retailers
Brand Representation & Special Projects
*Attend and support brand and retailer events, including occasional evenings and weekends
*Take ownership of special projects that enhance commercial performance and operational effectiveness
Experience & Profile Required
*Proven experience in an OEM Aftersales roleor as a Group Aftersales Manager within a retailer environment
*Strong understanding of customer experience, dealer operations, and network performance
*Proven ability to manage pressure, competing priorities, and dynamic business conditions
*Confident relationship builder with senior retailer stakeholders
*Highly organised, adaptable, and solutions-focused
*Strong Microsoft Office and reporting skills
*Full and clean UK driving licence
What’s on Offer
*Target salary £65,000 – £75,000, with flexibility for the right candidate
*Performance bonus
*Company car and full benefits package
*Significant autonomy and regional ownership
*Opportunity to join a high-growth automotive brand at a pivotal stage
*Long-term career progression within a scaling UK operation
Interested?
If you’re an experienced Aftersales leader looking for a regional role with pace, visibility, and impact, we’d welcome your application.
All applications will be handled confidentially.