Fleet Operations Coordinator – Passenger Transport
Location: West London
Salary: £33,000 – £35,000 per annum (based on previous experience)
Hours: Monday to Friday, day shift (hours to be agreed)
Contract: Full-time, Permanent
The Opportunity
We are seeking an experienced Passenger Car Fleet Coordinator to join a busy passenger transport team. This is a live operations role requiring prior experience in passenger transport coordination, fleet management, chauffeur operations, or private hire dispatch. You will play a key role in supporting controllers, managing live journeys, and ensuring passengers receive a professional, timely service.
Key Responsibilities
*Manage live passenger journeys, handling calls from customers, drivers, and call centres with accuracy and professionalism
*Monitor and interpret flight schedules, proactively advising passengers of delays, diversions, or operational changes
*Support controllers in fleet allocation, vehicle scheduling, and live operational flow
*Maintain detailed and accurate records of journeys, bookings, and communications, ensuring compliance with company procedures
*Assist with planning and coordination of passenger journeys in a fast-paced, live operations environment
*Provide timely and accurate updates to internal teams and passengers, demonstrating strong operational awareness
*Identify opportunities to improve operational processes and contribute to the continuous improvement of service standards
Experience-Focused Notes
*Previous experience in passenger transport coordination, chauffeur operations, or private hire dispatch is essential
*Applicants must demonstrate the ability to work under pressure, manage live operational changes, and make quick, informed decisions
*Familiarity with fleet management systems, booking software, or dispatch platforms is highly desirable
Candidate Profile
*Previous experience in passenger transport coordination, chauffeur operations, or private hire dispatch is essential
*Demonstrated ability to manage live operations, monitor journeys, and make quick decisions under pressure
*Proven track record in fleet allocation, scheduling, or operational control
*Excellent communication skills with the ability to liaise professionally with customers, drivers, and internal teams
*Highly organised with strong attention to detail and the ability to maintain accurate records in a live operations environment
*Proactive, solutions-focused, and able to work independently while supporting a team
*Comfortable handling VIP or high-priority passenger requirements and sensitive operational issues
What’s on Offer
*£33,000 – £35,000 per annum
*Full training during three-month probation period
*Monday to Friday day shifts (hours to be agreed)
*Company pension and overtime opportunities
*Work in a structured, supportive operations team
Additional Information
This is a live operations role requiring relevant experience. Candidates without prior experience in passenger transport, fleet coordination, or chauffeur/private hire operations are unlikely to be considered. Immediate start available.
How to Apply
Send your CV for immediate consideration.