.Learner Support Manager
*Job Type: Temporary (3 months, ongoing)
*Location: Raynes Park, Hybrid (2 days in office, 3 days remote)
*Overview: The Learner Support Manager is essential for providing high-quality support and engagement for learners. This role involves managing a support team, handling learner queries, and overseeing various administrative processes to ensure effective learner management and compliance.
Day-to-day of the role:
*Manage the learning support function to respond effectively to learner queries, ensuring resolutions align with SLAs.
*Oversee the triage of the shared support inbox and allocate tasks to ensure timely responses to all learner interactions.
*Monitor and manage learner transactions such as programme extensions, transfers, and suspensions, adhering to policies and procedures.
*Ensure all learner information is accurately recorded on relevant systems and manage the learner start-up process including registration with awarding bodies and enrollment on the VLE.
*Conduct regular team updates and collaborate with department heads to manage performance against KPIs.
Required Skills & Qualifications:
*Excellent customer service and robust administrative skills.
*Proficiency in IT and familiarity with educational management systems.
*Strong leadership skills with experience in team management.
*Commercial awareness and ability to manage compliance and quality assurance processes.
*Experience in handling complex learner issues and academic escalations.
Benefits:
*Flexible hybrid working arrangement.
*Opportunity to play a key role in learner engagement and support.
*Exposure to quality assurance and compliance in an educational setting.
To apply for the Learner Support Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.