6-month contract - hybrid working (3 days on site, 2 days WFH) - £24K FTE
Our client is based in Wokingham (parking available) and seeking a graduate from a Finance / Accountancy background (ideally) to join their Accounting Support Team.


*Answer 1st line customer support telephone calls and emails, providing exceptional customer care
*Build knowledge of Tax/Accounts/Non-Compliance by researching and answering questions from customers.
*Build knowledge of products and use this to offer customers support to ensure they have the best experience
*Raise enhancements requests/defects to be reviewed
*Assist existing and prospective customers with general sales enquiries, taking payments where necessary
*Suggest new ideas or improvements to support materials (FAQ’s, user guides and Knowledge Base)
*Work collaboratively ensuring you are building your individual knowledge of our products, tax and accounting processes.

What we need:-
*A university degree which includes Accounting &/OR have AAT equivalent qualification
*At least 6 months Customer Service Experience
*Confident, calm and concise telephone manner
*Clear communication both written and spoken
*An analytical and organised approach to problem solving
*The ability to interact positively with customers at all levels
*To work well under pressure


What you need to do now


If you’re interested in this role, click ’apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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