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Customer Relations Advisor (Retentions Focus)
£30,000 per annum
On-site
Bromborough (CH62 4SQ)
Start date: ASAP
About the roleWe are working with a well-established, fast-growing organisation within the services sector to recruit a Customer Relations Advisor to join their Bromborough-based team.
This is a key role within the Customer Relations function, focused on strengthening customer loyalty, improving satisfaction, and reducing cancellations through proactive engagement and tailored support.
You will act as a trusted point of contact for customers, helping to resolve concerns, identify retention opportunities, and ensure a consistently positive customer experience.
Key responsibilities*Build and maintain strong customer relationships to drive engagement and reduce churn
*Proactively contact at-risk customers via phone and email to understand concerns and offer tailored solutions
*Deliver a high standard of customer service, ensuring queries are handled efficiently and professionally
*Support and implement retention strategies and tailored offers to improve long-term customer loyalty
*Collaborate with teams across Customer Service, Service Delivery, and Sales to enhance the end-to-end customer journey
*Maintain accurate and up-to-date customer records within the CRM system
*Share customer insights internally to identify trends and improve retention performance
*Support cross-sell opportunities across the existing customer base
*Conduct follow-up contact approximately 6 weeks post-onboarding to review customer experience
*Maintain accurate contract and customer documentation
*Stay informed on service offerings and relevant industry updates
What we’re looking for*Experience in a customer service or retention-focused role
*Strong communication and interpersonal skills
*Confidence handling objections, negotiating, and building rapport quickly
*A proactive, problem-solving mindset with a strong customer-first approach
*Excellent organisation and time management skills
*Comfortable engaging with stakeholders at all levels
What’s on offer*Competitive salary of £30,000
*Pension scheme and bonus opportunities
*Supportive, team-focused working culture
*Clear opportunities for development and progression


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