Luxury Customer Care Consultant Charlton, South East London
£27,000 per annum
Hybrid Working (after training)
Love fashion? Passionate about delivering a premium customer experience?
We’re hiring on behalf of a prestigious international multi-brand retailer, and this is your chance to join a fast-paced, luxury customer care team supporting both online and in-store experiences.
The RoleAs a Luxury Customer Care Consultant, you’ll be at the heart of the customer journey—delivering exceptional service while driving sales and brand experience.
You will:
*Deliver a high-end, personalised customer experience
*Process orders and returns accurately within SLAs
*Provide expert product advice and styling support
*Identify opportunities to upsell and maximise sales
*Work closely with internal teams to resolve customer queries
*Manage your workload in a busy, target-driven environment
What We’re Looking For*Previous customer service experience (retail or contact centre ideal)
*A genuine passion for fashion and trends
*Confident communicator with a positive, engaging style
*Strong problem-solving skills
*Ability to work under pressure and meet KPIs
*A team player with a proactive mindset
What’s in It for You* £27,000 salary
* Ongoing role with permanent opportunities
* Weekly pay
* Hybrid working (60% office / 40% home after training)
* Modern offices in Charlton
* Full training + career progression
* Benefits including 24/7 GP access, retail & gym discounts
Hours & Shifts*37.5 hours per week
*5 out of 7 days
*Shifts between 8:30am – 9:30pm
*Mainly PM shifts (1pm – 9:30pm)
*1 in 3 weekends required
Ready to apply?If you’re passionate about fashion and love delivering standout customer experiences, we want to hear from you!
Apply now or message us directly to find out more.